Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Petro

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, customer service, personnel management, accounting and inventory management. Dedicated to complete knowledge of high end food and beverage for an optimized customer experience

Overview

11
11
years of professional experience

Work History

Assistant Manager

Severn Inn
06.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of customer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Create employee schedules and delegate assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Collaborate with head chef to create menu and beverage pairings
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Leveraged data and analytics to make informed inventory decisions
  • Regularly meet with beverage distributor representatives to cultivate unique and seasonal menu options

Bartender/Server

Severn Inn
07.2012 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Bachelor of Arts - Mass Communications

Towson University
Baltimore, MD
05.2019

Skills

  • Business Development Understanding
  • Customer Relationship Management
  • Staff Supervision, Development and Training
  • Microsoft Office, Canva, Popmenu and Toast expertise
  • Managing Multiple Priorities
  • Hiring and Training
  • Vendor Performance Monitoring
  • Scheduling and Coordinating
  • Bar management, extensive knowledge of beer, wine and spirits
  • Outstanding time management and organization

Timeline

Assistant Manager

Severn Inn
06.2018 - Current

Bartender/Server

Severn Inn
07.2012 - Current

Bachelor of Arts - Mass Communications

Towson University

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Anthony Petro