Anthony Pettineo
Philadelphia,PA
Overview
41
41
years of professional experience
Work History
Department Manager
McDonald's
Philadelphia, PA
11.2023 - Current
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Dispatcher
American Expediting
Folcroft, PA
06.2012 - Current
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Identified locations and needs of callers to accurately send assistance.
- Reported delays, accidents or other traffic and transportation situations.
- Managed daily delivery and work schedules to maximize coverage.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Investigated and resolved customer and vendor issues to retain business.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Matched bills of lading and reconciled quantities to verify items shipped.
First Assistant Manager
McDonald's
Langhorne, PA
06.2007 - 06.2012
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- work with store manager and owner on setting goals on hiring , sales and customer service
Dispatcher/Warehouse Supervisor
LaserShip
Bristol, PA
04.2006 - 12.2011
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Trained staff on material handling processes to reduce shipping times.
- Enforced strict safety procedures and protocols through successful management of warehouse team members.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Developed weekly schedules for warehouse employees.
- Collected stock location orders and printed requests to maintain inventory control.
- Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Supervised driver dispatching, route planning and vehicle tracking for over 50 drivers.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
First Assistant Manager
McDonald's
Philadelphia, PA
03.1983 - 09.1989
- Helped with daily cash management, resolved drawer inaccuracies and prepared daily deposits.
- Supported store manager by implementing directives, coaching employees and resolving front-line issues.
- Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
- Kept store inspection ready with consistent oversight of daily team activities and workflows.
- Protected store from excess liability by keeping employees compliant with city, county and state sales regulations.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Education
High School Diploma -
ST John Neauman
Philadelphia, PA06.1982
Skills
- Adjusting routes
- Critical thinker
- Training new hires
- Processing orders
- Retail operations management
- Customer relations
- Product and service knowledge
- Time Management
- Training and development
- Orientating and training
- Strategic Planning
Additional Information
- tsa certify
- serv safe certify
Timeline
Department Manager
McDonald's
11.2023 - Current
Dispatcher
American Expediting
06.2012 - Current
First Assistant Manager
McDonald's
06.2007 - 06.2012
Dispatcher/Warehouse Supervisor
LaserShip
04.2006 - 12.2011
First Assistant Manager
McDonald's
03.1983 - 09.1989
High School Diploma -
ST John Neauman