Anthony Phillips
Des Moines,IA
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged strong route management and problem-solving skills at Just Ask, significantly optimizing delivery processes. My collaborative spirit and commitment to quality assurance fostered a positive work environment and drove notable achievements in service excellence.
Overview
20
20
years of professional experience
Work History
Delivery Driver
Just Ask
08.2016 - 11.2024
- Filled out load paperwork and DOT-mandated log books.
- Kept detailed records of deliveries and money received from customers.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Inspected load security and checked for damages.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
Production Worker
Fresh Start Services
08.2013 - 12.2016
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Managed inventory levels to prevent production delays.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Made sure that products were produced on time and are of good quality.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Maintained organized work area by cleaning and removing hazards.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
Telemarketer
Access Direct
03.2005 - 07.2013
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered calls, took messages, and transferred calls to correct individuals.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Recorded contact information of customers and potential customers in internal database.
- Qualified leads and set up customer appointments for outside sales team.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Collaborated with other team members to achieve monthly sales targets consistently.
- Asked pertinent questions to understand customer requirements.
- Built relationships with customers using strong persuasion and active listening skills.
- Attained $Amount in sales targets on monthly basis.
- Made average of Number outbound and inbound calls per day.
- Improved call script effectiveness, leading to more engaging and persuasive conversation with prospects.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
CDL Program
Dmacc Community College
Des Moines, IAGED Diploma - General Studies
Dmacc Community College
Des Moines, IA05.2009
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Time management skills
- Loading and unloading
- Clean driving record
- Route management
- Safe driving record
- Heavy lifting
- Order picking and processing
- Map reading and navigation skills
- Vehicle cleaning and maintenance
- Delivery scheduling
- Shipping and packaging
- Quality assurance
- Documentation and reporting
- Pre-trip and Post-trip inspections
- Load balancing
Accomplishments
- Maintained consistent and on-time delivery record with 100% of all orders arriving on time or ahead of schedule.
Additional Information
I have two awards for perfect attendance from just ask and fresh star services
Timeline
Delivery Driver
Just Ask
08.2016 - 11.2024
Production Worker
Fresh Start Services
08.2013 - 12.2016
Telemarketer
Access Direct
03.2005 - 07.2013
CDL Program
Dmacc Community College
GED Diploma - General Studies
Dmacc Community College