Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Pittore

Cottonwood,California

Summary

Dynamic leader with extensive experience at Chico Electric, excelling in project management and strategic planning. Proven track record in driving business development and enhancing client satisfaction through effective communication and relationship building. Successfully led cross-functional teams to deliver high-quality results, fostering collaboration and continuous improvement in service delivery.

Overview

11
11
years of professional experience

Work History

VP Service and Small Construction

Chico Electric
01.2020 - Current
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
  • Identified opportunities to improve business process flows and productivity.

Service Manager

Chico Electric
03.2019 - 01.2020
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Assistant Service Manager

Chico Electric
07.2016 - 09.2019
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Coordinated schedules and assigned work orders to maximize productivity within the service department.
  • Enhanced team efficiency by implementing streamlined procedures for daily operations.
  • Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
  • Developed strong relationships with customers, resulting in repeat business and increased loyalty.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
  • Followed up with customers during and after installations to verify satisfaction.
  • Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.

Project Manager

Chico Electric
09.2014 - 07.2016
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Identified plans and resources required to meet project goals and objectives.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.

Education

High School Diploma -

California High
San Ramon, CA
06-1987

Skills

  • Project management
  • Strategic planning
  • Customer relationship management
  • Cross-functional leadership
  • Business development
  • Process improvement
  • Safety management
  • Team building
  • Effective communication
  • Resource allocation
  • Conflict resolution
  • Client satisfaction
  • Stakeholder engagement
  • Team leadership
  • Relationship building
  • Decision-making
  • Critical thinking
  • Coaching and mentoring
  • Complex Problem-solving
  • Client relationship building
  • Results-driven
  • Customer service
  • Negotiation and persuasion
  • Training and mentoring
  • Staff development
  • Performance monitoring
  • Contract negotiation
  • Budget oversight
  • Staff training
  • Price structuring
  • Recruiting and hiring
  • Rules and regulations

Timeline

VP Service and Small Construction

Chico Electric
01.2020 - Current

Service Manager

Chico Electric
03.2019 - 01.2020

Assistant Service Manager

Chico Electric
07.2016 - 09.2019

Project Manager

Chico Electric
09.2014 - 07.2016

High School Diploma -

California High

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Anthony Pittore