Summary
Overview
Work History
Education
Skills
Certification
Links
Timeline
Anthony Poindexter

Anthony Poindexter

Killeen,TX

Summary

Results-driven automotive sales manager with 15+ years of experience in sales and customer service within the automotive industry. Proven track record in training and developing sales staff, managing vehicle appraisals, and closing deals effectively. Skilled in account management and logistics, with a strong focus on enhancing customer satisfaction and driving sales growth. Seeking to leverage extensive expertise to lead a high-performing sales team in a dynamic automotive environment. Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

26
26
years of professional experience
1
1
Certification

Work History

Site Safety Manager

Amazon Warehouse
05.2020 - Current
  • Train employees the correct way to use equipment and the process of the warehouse.
  • Developed and implemented comprehensive safety programs to ensure compliance with OSHA regulations
  • Conducted regular safety inspections and audits to identify potential hazards and recommend corrective actions
  • Led a team of 25 safety professionals in promoting a culture of safety awareness and accountability
  • Created and delivered engaging safety training sessions for employees at all levels, increasing overall knowledge and adherence to safe work practices
  • Implemented a behavior-based safety program that resulted in a 36% reduction in near-miss incidents
  • Collaborated with cross-functional teams to develop emergency response plans for various scenarios, ensuring the safety of employees and minimizing business disruptions
  • Maintained accurate records of all workplace injuries, illnesses, near misses, and corrective actions taken for regulatory reporting purposes

Customer Service Representative for Retention

Sutherland Global Logistics
04.2018 - 11.2019
  • Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
  • Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Utilized CRM software to accurately document customer interactions, ensuring comprehensive records for future reference
  • Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions to customers
  • Participated in regular team meetings to share insights, discuss challenges, and collaborate on strategies for improving customer support operations
  • Demonstrated strong product knowledge across multiple product lines in order to provide accurate information and recommendations to customers
  • Effectively managed irate or upset customers by actively listening, empathizing, and finding appropriate solutions
  • Maintained up-to-date knowledge of industry trends, product updates, and company policies to provide accurate information to customers

Customer Service Representative

C3 Connect
07.2017 - 07.2018
  • Helping members with their prescription drugs.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image

Customer Service Agent

Sykes/AT&T
12.2016 - 03.2017
  • Help customers with their AT&T products and service their bill.

Customer service agent

APEX
08.2016 - 11.2016
  • I sold vacation packages and helped existing customers with their packages.

Detailed vehicles for sales department and was often requested by service

Findley Chevrolet
04.2016 - 08.2016
  • Customers to detail their vehicles.

Sales Representative

Desert 215 Superstore
01.2016 - 03.2016
  • Helped customers with the purchase of their vehicles.
  • Negotiated contracts and pricing agreements with customers, resulting in increased profitability
  • Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
  • Utilized CRM software to track leads, manage accounts, and analyze sales data for strategic decision-making

Sales Representative/ Detailer

Chatham pkwy Toyota & Lexus
04.2013 - 12.2015
  • I first started off selling cars. My wife gave birth to my youngest ,so I transferred to the detail department ,so I can have more time at home to help my wife during the first 5 months of the birth.
  • Consistently exceeded monthly sales targets by 45% through effective prospecting, negotiation, and closing techniques
  • Built and maintained a strong client base through proactive relationship building and exceptional customer service
  • Demonstrated in-depth knowledge of various vehicle models, features, and specifications to effectively guide customers in their purchasing decisions
  • Collaborated with finance department to secure competitive financing options for customers, resulting in increased sales volume
  • Utilized CRM software to track leads, manage customer information, and follow up on potential sales opportunities
  • Participated in regular product training sessions to stay updated on the latest industry trends and advancements
  • Assisted customers with trade-in evaluations, ensuring fair market value assessments based on current market conditions
  • Developed customized vehicle presentations tailored to individual customer needs and preferences
  • Attended industry conferences and networking events to expand professional network and generate new leads
  • Resolved customer complaints promptly by addressing concerns empathetically and finding appropriate solutions
  • Maintained accurate records of all sales activities including contacts made, deals closed, and follow-up actions required using CRM system

Sales Representative

JC Lewis Ford
09.2012 - 04.2013
  • Helped customers with the purchase of their vehicles.

Sales Representative

Automax Ford
05.2004 - 08.2012
  • Helped customers with their vehicle purchase and helped with the sales staff training.

Sales Manager

Billy Young Mitsubishi
09.1999 - 04.2004
  • I was in charge of appraising vehicles and purchasing vehicles as well. I led the training for sales staff. I closed car deals. I opened and closed dealership.
  • Led a team of 15 sales representatives, providing coaching and guidance to drive performance and achieve revenue goals
  • Implemented CRM system to track customer interactions and improve sales forecasting accuracy by 33%
  • Collaborated with marketing department to develop effective promotional campaigns that increased lead generation by 42%
  • Conducted regular training sessions on product knowledge, objection handling techniques, and closing strategies for the sales team
  • Managed the entire sales cycle from prospecting to closing deals, consistently achieving high conversion rates
  • Implemented incentive programs to motivate the sales team and drive performance improvements, resulting in a 27% increase in monthly revenue
  • Created comprehensive sales reports analyzing KPIs such as conversion rates, average deal size, and pipeline velocity for senior management review

Education

Associate - Business Management

Texas Southern University, Houston, TX
11.1991

Skills

  • Sales Management
  • Car Wash
  • Detailing
  • Account Management
  • Business Development
  • Event Planning
  • Project Management
  • Logistics
  • Outside Sales
  • Negotiation
  • CRM Software
  • Management
  • Recruiting
  • Purchasing
  • Pricing
  • Training & Development

Certification

  • AED Certification
  • OSHA 30
  • CPR Certification
  • Driver's License
  • First Aid Certification
  • Certified Safety Professional
  • OSHA 10

Links

https://www.jobcase.com/p/anthony.poindexter91

Timeline

Site Safety Manager - Amazon Warehouse
05.2020 - Current
Customer Service Representative for Retention - Sutherland Global Logistics
04.2018 - 11.2019
Customer Service Representative - C3 Connect
07.2017 - 07.2018
Customer Service Agent - Sykes/AT&T
12.2016 - 03.2017
Customer service agent - APEX
08.2016 - 11.2016
Detailed vehicles for sales department and was often requested by service - Findley Chevrolet
04.2016 - 08.2016
Sales Representative - Desert 215 Superstore
01.2016 - 03.2016
Sales Representative/ Detailer - Chatham pkwy Toyota & Lexus
04.2013 - 12.2015
Sales Representative - JC Lewis Ford
09.2012 - 04.2013
Sales Representative - Automax Ford
05.2004 - 08.2012
Sales Manager - Billy Young Mitsubishi
09.1999 - 04.2004
Texas Southern University - Associate, Business Management

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