Anthony Polotto
Tucson,AZ
Summary
I am seeking a position that will allow me to utilize my skill sets and grow within a company to be able to retire with. I am a dependable Service Technician polished in building client loyalty and maintaining service standards bringing strengths in solving routine problems without oversight. I have an extremely high aptitude learning new processes quickly. Hardworking troubleshooter and multitasker with 13 years of hands-on experience completing various services and repairs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
20
20
years of professional experience
Work History
Service Technician
Buddy and Sons Electric
Tucson, AZ
11.2022 - 11.2023
- Conducted troubleshooting on equipment to identify root cause of issues.
- Diagnosed and repaired faulty wiring, switchgear, circuit breakers, transformers, motors, relays, and other related devices.
- Installed conduit systems to support the installation of new electrical components.
- Responded promptly to emergency requests from customers for repairs or maintenance services.
- Ensured compliance with local codes and regulations related to electrical installations.
- Repaired electrical equipment using hand and power tools and testing and diagnostic equipment.
- Tested and repaired electric motors, variable frequency drives, alarms and control systems.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
Foreman
Rae Construction / DMAFB
Mesa, AZ
02.2021 - 08.2022
- Maintained daily logs of labor and equipment used on-site.
- Identified and corrected electrical malfunctions in industrial equipment.
- Supervised a team of electricians to ensure quality workmanship, safety, and adherence to project timelines.
- Scheduled and coordinated the installation of electrical systems for over 40 buildings
- Maintained records of materials used, labor hours worked, and progress reports on projects.
- Inspected installations and repairs to ensure conformance with local building codes and standards.
- Provided technical guidance to electricians regarding complex wiring diagrams or schematics.
- Ordered necessary supplies and parts required for completion of electrical jobs.
- Monitored job sites daily to ensure that all work was performed according to specifications and in a safe manner.
- Resolved customer complaints in a timely manner by troubleshooting potential causes of malfunctioning equipment.
- Assisted in the design process by providing input on the most efficient methods for completing an electrical job.
Service Technician
Sovereign Electric
Tucson, AZ
09.2016 - 07.2020
- Residential, Commercial, Industrial 12v-480v
- Troubleshot equipment to determine mechanical and electrical malfunctions
- Directed and trained workers to install, maintain, and repair electrical wiring, equipment, and fixtures
- Provided preliminary sketches and cost estimates for materials or services
- Removed and replaced damaged and worn out parts to resolve problems and maintain the system's functionality
- Investigated and traced faults in existing electrical systems to correct malfunctions
- Applied knowledge of electrical practices, methods, tools, and equipment to expertly handle high volume of daily work across Tucson and surrounding areas.
Service Tech Apprentice
Adobe Electric Inc
Tempe, AZ
05.2011 - 09.2015
- Residential, commercial, remodel and new construction
- Pool, A/C equipment, low voltage lighting, Xfers and timers
- Troubleshoot and repair circuitry per NEC and City codes
- Retrofit program for SRP and APS specifications
- Performed business management duties such as maintaining records or files preparing reports, invoices and bids.
Apprentice Electrician
Tomahawk Electric
Tucson, AZ
08.2008 - 04.2011
- Roughing in
- Homeruns, device boxes
- Trim, installed devices, ceiling fans, lighting fixtures.
Regional Sales Director
Voyager Expanded Learning
Tucson, AZ
07.2003 - 06.2008
- Implemented comprehensive sales plan to meet overall business objectives for account acquisition, revenue, and margin
- Created proposals and completed presentations to close sales worth as much as $2,800,000
- Formulated strategic plans with competitive approaches in line with organizational targets
- Worked with department managers to meet staffing and resource levels for expected demands
- Used SalesForce to build successful sales pipelines, manage prospects, and run reports
- Researched market trends and stayed current on customer preferences to better lead sales operations
- Resolved customer complaints regarding sales and service.
General Manager
Body of Change/ L.A. Fitness
Tucson, Tempe, AZ
01.2004 - 01.2007
- Collaborate with physicians to develop and implement comprehensive rehabilitation programs for athletic injuries
- Review sales and activity reports to measure productivity and efficiency
- Determine all staffing requirement for sales and personal trainers through interview processes and staff development.
Education
ELC 123 Residential Wiring NEC -
Gateway Community College
Skills
- Equipment troubleshooting
- Codes compliance
- Proven to manage priorities with strict deadlines
- Dale Carnegie sales management training
- Various software certifications; stafpak, Salesforce, voyager, office
- Excellent communication, interpersonal and customer service skills
- Ability to prioritize and perform multiple tasks simultaneously
- Attention to detail
- Relentless strive for perfection
- Self starter/motivator
- Bilingual; English and Spanish
Dates
- 09/2016, 07/2020
- 09/2012, 07/2015
- 05/2011, 09/2012
- 08/2008, 04/2011
- 07/2003, 06/2008
- 05/2014
Accomplishments
Rookie of the year award
Quarterly Sales awards: 4 consecutive quarters
Affiliations
- Church, golf and basketball
Languages
Spanish
Limited
References
References available upon request.
Timeline
Service Technician
Buddy and Sons Electric
11.2022 - 11.2023
Foreman
Rae Construction / DMAFB
02.2021 - 08.2022
Service Technician
Sovereign Electric
09.2016 - 07.2020
Service Tech Apprentice
Adobe Electric Inc
05.2011 - 09.2015
Apprentice Electrician
Tomahawk Electric
08.2008 - 04.2011
General Manager
Body of Change/ L.A. Fitness
01.2004 - 01.2007
Regional Sales Director
Voyager Expanded Learning
07.2003 - 06.2008
ELC 123 Residential Wiring NEC -
Gateway Community College
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