Anthony Ponce-Mexicano

I spearheaded the implementation of comprehensive Key Performance Indicators (KPIs) for Sales, Marketing, and C-Suite teams, enhancing overall performance evaluation. In this capacity, I offered targeted feedback on sales calls, actively contributed insights during weekly meetings, and crafted impactful dashboards utilizing Salesforce to support the sales team. Adept at organizational optimization, I streamlined and enhanced the efficiency of Salesforce operations. Additionally, I played a pivotal role in executing small-scale improvements to Banyan's website. Proficiently showcasing the benefits of Salesforce reports, I effectively communicated strategies for departmental optimization.

As a server at a Mexican restaurant, I welcomed and seated guests, provided menu recommendations, and took accurate food and drink orders, ensuring prompt delivery. Proficient in traditional Mexican dishes, I upsold additional items, handled payments, and maintained table cleanliness. Collaborating with the kitchen staff, I contributed to a positive dining experience, assisted in special occasions, and adhered to health and safety regulations. In this fast-paced environment, I prioritized excellent customer service and effective teamwork.

My responsibilities extended to cash handling, inventory management, and maintaining a clean and organized workspace. I actively engaged with customers, addressing inquiries, handling feedback, and contributing to a positive atmosphere. Collaborating seamlessly with team members, I participated in upselling promotions and adapting to changing menu items.