Anthony Potter
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
18
18
years of professional experience
Work History
Construction & Engineering Systems Specialist
Wyyerd
01.2022 - Current
- Championed the adoption of new software tools that streamlined workflows across multiple departments. Vitruvi and Vetro Fibermap.
- Gathered, organized and input information into digital database.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Championed the adoption of new software tools that streamlined workflows across multiple departments. Vitruvi and Vetro Fibermap.
- Maintained database systems to track and analyze operational data.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Account Manager
Heart Of The House Hospitality
08.2019 - 12.2021
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Streamlined internal processes for better efficiency in account management tasks.
- Contributed to team objectives in fast-paced environment.
- Coordinated diverse temporary staffing assignments, ensuring seamless onboarding and integration processes for new hires.
- Wrote and posted job descriptions on Indeed and CareerBuilder.
Technical Project Coordinator
Digital Acuity
10.2018 - 08.2019
- Identified and implemented cost-saving measures in IT projects.
- Conducted thorough risk assessments for proactive mitigation strategies, minimizing potential issues during project lifecycles.
- Collaborated with cross-functional teams for seamless project execution and timely completion.
- Developed and introduced IT strategies to improve operational efficiency.
- Created job files for each project and maintained current data in each file.
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Conducted market research to identify new opportunities and target markets.
- Improved website visibility through development and implementation of SEO strategies.
- Answered general marketing department inquiries by email, phone, and mail.
Business Technical Support Lead
Bank Of America
10.2016 - 10.2018
- Streamlined technical support processes for increased productivity and improved customer experience.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained up-to-date knowledge of company products, services, policies, and procedures to provide accurate information during customer interactions.
- Held meetings to communicate new policies and procedures to appropriate personnel.
- Assisted in development of system security protocols.
- Tested new software and hardware prior to deployment.
- Tracked key performance metrics to monitor team effectiveness, identifying areas for improvement and implementing targeted strategies.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Senior Sales Specialist
Bank Of America
02.2015 - 10.2016
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Developed strong rapport with clients, resulting in increased repeat business and referrals.
- Developed, maintained and utilized diverse client base.
- Established credibility as a trusted advisor, providing expert product knowledge and industry insights to clients.
Cafe and Market Manager
ALLIANCE RESIDENTIAL COMPANY
06.2013 - 02.2015
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Improved staff performance by providing comprehensive training programs focused on customer service skills.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Scheduled work hours for 15 employees to achieve adequate manpower coverage.
- .Incorporated sustainable practices into daily operations, contributing towards reduced environmental impact over time.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Increased repeat business by implementing loyalty programs and offering exceptional customer experiences consistently.
Hospitality Manager / Phoenix Convention Center
ARAMARK Sports And Entertainment
12.2005 - 06.2013
- Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
- Trained and developed new employees for ease of transition into team.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reduced costs through effective budget management while maintaining exceptional service levels.
Education
No Degree - Communication, Leadership, Interpersonal
Landmark Worldwide
RemoteAssociate of Science - Business Administration And Management
Glendale Community College
Glendale, AZ05.2011
Skills
- Data Analysis
- Process Improvement
- Process Analysis
- Expert Problem Solving
- Root Cause Analysis
- Documentation Management
- Technical communication
- Expert in Vitruvi
- Expert in Vetro Fibermap
- Expert in Microsoft Office
- Expert in Google Suite
- Logistics Coordination
- Project Planning
- Advanced Communication
- Analytical Thinking
- Team Management
- Team building
- Supervision and leadership
- Organizational Skills
- Time Management
Timeline
Construction & Engineering Systems Specialist
Wyyerd
01.2022 - Current
Account Manager
Heart Of The House Hospitality
08.2019 - 12.2021
Technical Project Coordinator
Digital Acuity
10.2018 - 08.2019
Business Technical Support Lead
Bank Of America
10.2016 - 10.2018
Senior Sales Specialist
Bank Of America
02.2015 - 10.2016
Cafe and Market Manager
ALLIANCE RESIDENTIAL COMPANY
06.2013 - 02.2015
Hospitality Manager / Phoenix Convention Center
ARAMARK Sports And Entertainment
12.2005 - 06.2013
No Degree - Communication, Leadership, Interpersonal
Landmark Worldwide
Associate of Science - Business Administration And Management
Glendale Community College