Anthony Puzzo
Van Alstyne,TX
Summary
Dynamic Estimator/Supervisor at Hancock Fence & Fabrication LLC, recognized for delivering precise cost estimates and enhancing client trust. Proficient in Excel and material takeoffs, I consistently achieved project accuracy and increased profitability through effective communication and strategic cost-saving measures. Committed to excellence, I fostered long-term client relationships and facilitated successful project bids.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Estimator/Supervisor
Hancock Fennce & Fabrication LLC.
02.2019 - Current
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Prepared material orders to complete projects on time and within budget.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Analyzed designs and performed accurate cost analysis.
- Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
- Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
- Identified areas for cost saving to help increase profitability and lower client costs.
- Facilitated successful project bids, consistently delivering detailed proposals under tight deadlines.
Service Advisor
Sherman Chevrolet Cadillac
03.2017 - 02.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Auto & Diesel Mechanics Diploma - Auto & Diesel Mechanics
Vale Technical Institute
Blairsville, PA05-1980
Skills
- Cost estimation
- Material takeoffs
- Estimate preparation
- Excel
Certification
Firefighters Certificate
Timeline
Estimator/Supervisor
Hancock Fennce & Fabrication LLC.
02.2019 - Current
Service Advisor
Sherman Chevrolet Cadillac
03.2017 - 02.2019
Auto & Diesel Mechanics Diploma - Auto & Diesel Mechanics
Vale Technical Institute
Firefighter Certification
Was certified and active firefighter for 7 years. Took many classes and have many certifications in fire fighting.
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