Anthony Qian
Chicago,IL
Summary
Diligent Senior Product Manager offering 10 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
12
12
years of professional experience
Work History
Senior Product Manager
Uber Technologies Inc.
12.2018 - Current
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Prioritized roadmap in order to achieve product goals and metrics.
- Processed incoming bug report analyses to design software update roadmaps.
- Coordinated landing page efforts to increase conversion rates.
- Managed cross-functional reliability team that reduced product failures on customer landing pages by 18%.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Conducted quality assurance to verify accuracy of data used
Product Manager
LIBERTY Dental Plan
07.2015 - 12.2018
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Coordinated material procurement and required services for projects within budget requirements.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
- Facilitated workshops to collect project requirements and user feedback.
- Identified plans and resources required to meet project goals and objectives.
Product Coordinator
Netflix
08.2013 - 07.2015
- Reduced project downtime with quality product inspections.
- Directed planning and budgeting efforts.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Liaised with clients to better understand business needs and current market landscape.
- Spearheaded collaborative efforts to bring products to market.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Managed product demonstrations and testimonials for performance evaluation.
- Compiled product and customer data to generate informed profit projections.
- Analyzed metrics to measure product performance.
Guest Relations Supervisor
Walt Disney World Company
06.2011 - 08.2013
- Monitored guest feedback, using to improve service and departmental operations.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Coached and developed associates to improve soft skills and recovery techniques.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Conducted regular training sessions for staff to keep up to date with customer service practices.
- Implemented successful strategies to increase customer satisfaction.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Supervised team of 20 front desk agents and helped to resolve issues arising during shifts
Education
Associate of Science - Business Administration
Purdue University
Indianapolis, IN2021
Skills
- Microsoft PowerPoint
- Strategic Planning
- Google Analytics
- Microsoft Excel
- JIRA
- Risk Management
- Business Planning
- Product Development
- Tableau
- Cost Management
- Project Management
- Microsoft Word
Timeline
Senior Product Manager
Uber Technologies Inc.
12.2018 - Current
Product Manager
LIBERTY Dental Plan
07.2015 - 12.2018
Product Coordinator
Netflix
08.2013 - 07.2015
Guest Relations Supervisor
Walt Disney World Company
06.2011 - 08.2013
Associate of Science - Business Administration
Purdue University