ANTHONY QUEEN
Winfield
Summary
Passionate and reliable shift supervisor, barista, and food service clerk with over 2 years of experience in the industry. Proficient in deductive reasoning, collaboration and leadership of various crew members, and providing quality service to the public. Seeking further experience and opportunities within a more advanced role in Starbucks leadership and eager to play a crucial role ensuring that customer satisfaction is always maximized.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks Corporation
07.2024 - Current
- Helped store management meet standards of service and quality in daily operations
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Trained new employees and delegated daily tasks and responsibilities
- Successfully and thoroughly completed store opening and closing procedures, including the management of tills and deposits
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies
Food Service Clerk
Five Guys
11.2023 - 07.2024
- Prepared and portioned food items in accordance with company and store specifications to maintain consistency as well as quality
- Maintained cleanliness and sanitation standards in food preparation and serving areas to ensure compliance with health regulations
- Operated cash register and processed transactions accurately, providing efficient and friendly service to each and every customer
- Stocked and replenished food items, condiments, and utensils as necessary to ensure availability for customers at all times
Shift Leader
Dunkin'
06.2023 - 07.2024
- Managed and supervised teams of employees, ensuring that the crew was well organized and cohesive throughout every shift
- Resolved various customer complaints and issues in a timely and professional manner
- Trained several new staff members on company policies, procedures, and proper customer service standards
- Conducted regular inventory checks, monitored supplies, and coordinated with general and assistant managers to ensure adequate stock levels
Barista
Dunkin'
10.2021 - 07.2022
- Prepared various hot and iced coffees, among other assorted beverages, following detailed specifications
- Handled cash transactions, registers, and POS systems on a daily basis
- Cooperated with fellow crew members to ensure quality food service for the public
- Regularly operated, cleaned, and restocked equipment necessary for the preparation of all beverages and food items
Education
West Virginia University
Morgantown, WV05.2023
High School - undefined
Hurricane High School
Hurricane, WV05.2022
Skills
- Collaboration/Teamwork
- Leadership and Initiative
- Swift critical thinking and problem solving abilities
- Ability to efficiently multitask
- Effective, proactive inventory management
- Proficient customer service skills
Timeline
Shift Supervisor
Starbucks Corporation
07.2024 - Current
Food Service Clerk
Five Guys
11.2023 - 07.2024
Shift Leader
Dunkin'
06.2023 - 07.2024
Barista
Dunkin'
10.2021 - 07.2022
High School - undefined
Hurricane High School
West Virginia University
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