ANTHONY QUILES
Rödelsee,Deutschland
Summary
Dedicated Engineer offering many years of expertise in project leadership and cost reduction. Polished in improving productivity, guiding supply chain management and generating cost containment systems. Knowledgeable in lean manufacturing and Six Sigma processes to drive process improvements and support organizational change.
Overview
15
15
years of professional experience
Work History
Depot Engineer
Coolworld gmbH
Kitzingen
11.2023 - Current
- Performed testing to determine functionality or optimization.
- Advised customers on use of products or services.
- Researched feasibility, design or performance of components or systems.
Global Field Service Engineering Manager
Globe Tracker
Sarasota, Florida
10.2018 - 10.2021
- Company Overview: Sarasota Florida
- Designed engineering experiments.
- Generated engineering documentation and oversaw design projects.
- Coordinated activities with suppliers, contractors or other departments in a global scale.
- Communicated with clients and coworkers about analysis results.
- Conferred with technical personnel to prepare designs or operational plans.
- Designed materials for industrial or commercial applications.
- Conducted analyses addressing failure, reliability or yield improvement.
- Created accurate project specifications, documenting in technical manuals.
- Determined design criteria or specifications.
- Generated technical reports for customers.
- Advised customers on use of products or services. GUI Training .
Customer Service Consultant Senior Field Service Technician
Virginia Trailer Services, Carrier Transicold
Richmond, VA
04.2010 - 03.2018
- Company Overview: Richmond, VA
- Installation Cooltrax-Hardware
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Conducted outbound calls to follow up on pending orders or resolve ongoing issues quickly.
- Analyzed customer feedback data to identify trends in sales or service performance levels.
- Coached team members on effective communication techniques when dealing with difficult customers.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Developed strong customer relationships to encourage repeat business.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with colleagues across departments to ensure satisfaction of customer requests.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Utilized various software applications such as CRMs and databases for tracking customer interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted in the development of marketing campaigns aimed at increasing customer loyalty.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
Education
EPA Refrigerant Recovery Certification - Refrgeration
Karchner Refrigeration Carrier Transicold
Pennsylvania01.2003
Master in rebuilding Kubota Diesel engines - Refrigeration
Karchner Refrigeration Carrier Transicold
Pennsylvania01.2003
Skills
- Refrigeration technology assembly Air conditioning technology Air conditioning techno
- Testing and optimization
- Engineering documentation
- Failure analysis
- Design specifications
- Project management
- Client communication
- Data analysis
- Customer service
- Team collaboration
- Supplier coordination
- Relationship building
- Product knowledge
- Technical reporting
- Network configuration
- System integration
- Electrical engineering standards
- Analytical problem solving
- Technical drawings
- Product development
Personal Information
- Date of Birth: 06/05/72
- Driving License: B, BE
Languages
English
First Language
Spanish
Proficient (C2)
C2
German
Upper Intermediate (B2)
B2
Timeline
Depot Engineer
Coolworld gmbH
11.2023 - Current
Global Field Service Engineering Manager
Globe Tracker
10.2018 - 10.2021
Customer Service Consultant Senior Field Service Technician
Virginia Trailer Services, Carrier Transicold
04.2010 - 03.2018
EPA Refrigerant Recovery Certification - Refrgeration
Karchner Refrigeration Carrier Transicold
Master in rebuilding Kubota Diesel engines - Refrigeration
Karchner Refrigeration Carrier Transicold
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