Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Quinones

La Habra,CA

Summary

Dynamic and results-driven professional with a proven track record of leadership and problem-solving across customer service, retail management, and operations. Skilled in fostering high-performance teams, streamlining processes, and consistently exceeding business goals. Exceptional communicator with a passion for delivering superior customer experiences and building lasting client relationships. Committed to continuous improvement, adaptable to fast-paced environments, and adept at balancing strategic vision with hands-on execution.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Jimmy John's Sandwiches
04.2023 - Current
  • Managed day-to-day activities by coordinating shift schedules and allocating tasks.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Worked alongside leadership in creating strategies to meet business targets.
  • Successfully handled issues needing higher-level intervention.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established quality protocols ensuring consistent adherence to company standards.
  • Ensured precise transaction handling and daily cash drawer reconciliation.

Sales Associate/Warehouse Supervisor

Friar Tux Shop
07.2022 - 11.2023
  • Provided trustworthy data about rates, services provided, and product details.
  • Willingness to adapt to new policies, technologies, or branch needs.
  • Promoted compatible financial options without aggressive tactics.
  • Upholding clients trust by maintaining confidentiality and acting with integrity.
  • Recommended suitable products and services to assist clientele.
  • Fostered meaningful client relations to propel business expansion.
  • Complied with financial regulations and ethical guidelines.
  • Effectively managing inventory and ensuring proper labeling and accurately count and track inventory avoiding any errors.
  • Loaded and unloaded packages from delivery vehicles while ensuring proper handling to avoid damage.
  • Safely transported packages, documents, and parcels to various locations within a specific time frame.

Behavior Technician

Accel Therapies
09.2021 - 08.2022
  • Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
  • Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
  • Developed individualized treatment plans for each client that included goals and objectives.
  • Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
  • Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
  • Monitored client's progress towards identified goals through data collection and analysis.
  • Educated families about ABA principles so they can effectively implement them at home.

Sales Associate

Macy's
10.2017 - 10.2021

Elevated from warehouse worker to sales floor associate.

  • Resolved customer grievances efficiently.
  • Processed transactions including payment acceptance and receipt issuance.
  • Provided high-quality assistance while greeting patrons.
  • Established rapport with clients to boost repeat transactions.
  • Monitored arrival of inventory shipments.
  • Utilized scanners, computers, and tracking devices to monitor orders.
  • Handled order preparations facilitating prompt deliveries and pickups.

Education

Some College (No Degree) - Communications

Fullerton College
La Habra, CA

La Habra High School
La Habra, CA
05.2017

Skills

  • Effective Time Management
  • Service Excellence
  • Behavioral Intervention Techniques
  • Effective Leadership
  • Data Acquisition
  • Expertise in Supporting Individuals with Developmental Disabilities
  • Proficient in Organization
  • Curriculum Delivery
  • Flexibility
  • Responsive to Change
  • Strategic Decision Making
  • Strong Verbal Communication
  • Quantitative Analysis Skills
  • Proficient in Negotiation Techniques
  • Training & development
  • Sales Expertise
  • Conflict Management Skills
  • Creative Problem-Solving
  • Strategic Business Development
  • Staff Scheduling Coordination

Timeline

Assistant Manager

Jimmy John's Sandwiches
04.2023 - Current

Sales Associate/Warehouse Supervisor

Friar Tux Shop
07.2022 - 11.2023

Behavior Technician

Accel Therapies
09.2021 - 08.2022

Sales Associate

Macy's
10.2017 - 10.2021

Some College (No Degree) - Communications

Fullerton College

La Habra High School
Anthony Quinones