Anthony Rains
Valrico,United States
Summary
Dynamic Senior Service Manager at Cortland with a proven track record in enhancing operational efficiency and customer satisfaction. Expert in vendor negotiation and performance metrics, driving continuous improvement initiatives. Skilled in cost analysis and team leadership, successfully implementing strategies that resulted in significant cost reductions while maintaining high-quality standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Service Manager
Cortland
Brandon, FL
07.2023 - Current
- Supervised employees to maintain compliance with policies.
- Cultivated and sustained connections with customers, vendors, suppliers.
- Monitored service performance metrics to identify areas for improvement.
- Effectively managed complaints to ensure swift resolution.
- Facilitated team discussions focused on customer insights, enhancing processes, and achieving goals.
- Created detailed reports on service activities for senior management review.
- Evaluated current procedures to identify cost-saving opportunities.
- Kept precise logs of service requests and associated costs.
- Regulated inventory for required servicing components.
- Set and maintained service benchmarks to enhance team productivity and quality goals.
- Analyzed work outcomes and facilitated continuous improvement via coaching.
- Implemented cost-saving measures ensuring high-quality standards.
Operations Manager
Genesis Environmental
Dade City, United States
04.2019 - 06.2023
- Created operational guidelines to meet quality criteria.
- Enhanced process efficiency and team performance.
- Provided comprehensive support to enhance the efficiency of operations personnel.
- Performed cost analysis for various projects to determine budget requirements.
- Forged strong vendor relationships for advantageous pricing.
- Implemented successful business strategies to increase revenue and target new markets.
- Oversaw employee workflow ensuring consistent quality standards.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated contracts with vendors and service providers, securing favorable terms.
Manager
Crunch Fitness
Tampa, United States
06.2017 - 02.2019
- Successfully mediated workplace disputes by applying company guidelines.
- Ensured accuracy in maintaining payroll information and schedule records.
- Created and executed plans to boost customer satisfaction and loyalty.
- Trained team members to enhance job performance.
- Facilitated recurring staff meetings to evaluate progress and highlight improvement opportunities.
- Created monthly reports for senior management, summarizing operational performance metrics.
- Trained employees on additional job positions to maintain coverage of roles.
Auto Steer Technician
New Holland Agriculture
Retrop, United States
10.2014 - 01.2017
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Maintained records of repairs, calibrations, and tests performed on equipment.
Non-Commissioned Officer
United States Army
Savannah, United States
02.2008 - 10.2014
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Monitored all operations for potential security risks and threats.
- Supervised subordinate staff in carrying out daily duties and activities.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Prepared detailed written reports articulating and detailing specific facts based on eyewitness accounts.
- Signed for and maintained over $2,000,000 in Government assets and equipment with no losses during deployments to Iraq and Afghanistan.
Education
Information Technology -
Keiser University
Tampa, Florida12.2022
General Studies -
Oklahoma City Community College
Oklahoma City, Oklahoma02.2017
Skills
- Service management
- Vendor negotiation
- Performance metrics
- Customer relationship management
- Cost analysis
- Operational efficiency
- Team leadership
- Continuous improvement
- Complaint resolution
- Quality assurance
- Operations management
- Cost reduction strategies
- Multitasking and organization
- Computer skills
- Experienced with Microsoft Office tools
- Proficient with OneSite and OPs technology (RealPage)
- Experienced with Sight Plan functionalities
- Proficient in Power BI
Certification
- CPO Certified
- EPA Certified (Universal)
Accomplishments
Graduated college on the Deans Honor Roll
Earned and promoted from a Maintenance Technician to Senior Service Manager in under 18 months
The only Cortland Employee to become a Peer Coach after 6 months with Cortland
References
- Tony Moore, Owner, Genesis Environmental, tmoore@genesis-enviro.com, 813-469-3393
- Max Pope, CEO, Southwestern Union Roofing, mpope@swroofing.net, 405-409-0098
- Desmond Lowery, Regional Manager, Crunch Fitness, dlowery.crunch@gmail.com, 813-420-2521
Personal Information
- Place of Birth: Oklahoma
- Date of Birth: 10/16/87
- Nationality: American
Affiliations
- I golf weekly
- I love to smoke meat on the pellet grill
- There is nothing in this world better than family time
Timeline
Senior Service Manager
Cortland
07.2023 - Current
Operations Manager
Genesis Environmental
04.2019 - 06.2023
Manager
Crunch Fitness
06.2017 - 02.2019
Auto Steer Technician
New Holland Agriculture
10.2014 - 01.2017
Non-Commissioned Officer
United States Army
02.2008 - 10.2014
Information Technology -
Keiser University
General Studies -
Oklahoma City Community College
Similar Profiles
Allison McFarlandAllison McFarland
Multi-Site Community Relations Manager at CortlandMulti-Site Community Relations Manager at Cortland
Brendan Karsen HettingerBrendan Karsen Hettinger
Senior Maintenance Technician at CortlandSenior Maintenance Technician at Cortland
Tyler CantrellTyler Cantrell
Professional Leasing Consultant at CortlandProfessional Leasing Consultant at Cortland
Kamille StutsonKamille Stutson
Contract Specialist at CortlandContract Specialist at Cortland
Jacob ChristieJacob Christie
Mortgage Loan Originator/LO Assistant at Castle Rock Capital Funding LLCMortgage Loan Originator/LO Assistant at Castle Rock Capital Funding LLC