Anthony Rakowski
Las Vegas,NV
Summary
Knowledgeable [Desired Position] with strong background in enhancing guest experiences. Successfully improved overall guest satisfaction and streamlined service processes. Demonstrated ability in conflict resolution and effective communication.
Experienced with customer service, offering personalized assistance and resolving guest concerns efficiently. Utilizes empathy and clear communication to ensure guest satisfaction. Knowledge of hospitality best practices and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Package Handler
UPS
10.2021 - 03.2025
- Unload/heavy lifting
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Grill Cook
Dairy Queen
05.2019 - 10.2021
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
Cook/Prep
Dickey's Barbecue Pit
03.2018 - 04.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Curtesy Clerk
Vons
02.2016 - 11.2017
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Silverado High School
Las Vegas, NV05-2020
Skills
- Organizational skills
- English
- Warehouse experience
- Customer service
- Active listening
- Data entry
- Critical thinking
- Call center experience
- Customer relations
- Problem resolution
- Complaint handling
- Microsoft Excel
- Microsoft outlook
Certification
Driver's License June 2025 to February 2030
Timeline
Package Handler
UPS
10.2021 - 03.2025
Grill Cook
Dairy Queen
05.2019 - 10.2021
Cook/Prep
Dickey's Barbecue Pit
03.2018 - 04.2019
Curtesy Clerk
Vons
02.2016 - 11.2017
High School Diploma -
Silverado High School