Anthony Ramsey-Cramer
Harrisburg,PA
Summary
Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Shipping and Receiving Clerk
Pratt & Whitney
09.2021 - Current
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Material Handler
Pratt & Whitney
09.2021 - 09.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Maintained clean, orderly work environment free of hazards.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Retail Customer Service Associate
Wawa Food Markets
03.2019 - 06.2019
- Kept customer spaces clean, neat and organized for maximum appeal.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Protected products from damage by using proper packaging and bagging techniques.
- Fulfilled customers' special requests for merchandise and delivery times.
Salesperson
Guitar Center
11.2018 - 12.2018
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Retail Sales Associate
Turkey Hill
08.2015 - 08.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
High School Diploma -
Central Dauphin East Senior High School
Harrisburg, PA06.2015
Skills
- Inventory Maintenance
- Financial Transactions
- Conflict Resolution Techniques
- Hygiene Standards
- Good Communication Skills
- Effective Customer Communication
- Financial Reporting
- Performance Goals
- Corporate Compliance
- Leadership
- Communications Strategies
- Computer Proficiency and Microsoft Office
Timeline
Shipping and Receiving Clerk
Pratt & Whitney
09.2021 - Current
Material Handler
Pratt & Whitney
09.2021 - 09.2022
Retail Customer Service Associate
Wawa Food Markets
03.2019 - 06.2019
Salesperson
Guitar Center
11.2018 - 12.2018
Retail Sales Associate
Turkey Hill
08.2015 - 08.2018
High School Diploma -
Central Dauphin East Senior High School