Anthony Randle
Environmental Services Representative/Customer Service And Warehous Associate
Houston,TX
Summary
Experienced and skilled professional with expertise in customer relationship management, conflict resolution, time management, document control, and leadership. Self-directed and motivated team player with a strong work ethic and a willingness to follow company policies and procedures. Proven ability to thrive in rapidly evolving markets and drive continuous process improvements, prioritizing, and following through on objectives.
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks, and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently completes deadline-oriented tasks.
Overview
2023
2023
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Warehouse Associate/Picker/Packer
HD Supply Facilities Maintenance
12.2021 - 03.2022
- Managed inventory, ensuring accurate tracking and timely replenishment of stock using inventory management systems and manual counting techniques
- Processed orders, picking, packing, and preparing items for shipment, ensuring accuracy and efficiency while meeting deadlines and productivity targets
- Operated material handling equipment, including forklifts and overhead cranes, to move and stage products safely and effectively, demonstrating proficiency in operating warehouse machinery and adhering to safety protocols
- Maintained a safe and organized warehouse environment, adhering to safety protocols and optimizing storage space to ensure a productive and hazard-free workspace
- Inventoried items each workday and investigated discrepancies to keep data accurate, ensuring inventory accuracy and resolving any inconsistencies promptly
- Used voice-control scanner equipment to record unit quantities and handle or move materials, demonstrating proficiency in utilizing warehouse technology to manage inventory efficiently
- Oversaw product staging to ensure that items were moved efficiently between receiving, storage, and shipping locations, optimizing workflow and ensuring timely processing of goods
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Medical Device Assembler
Alcon
04.2018 - 12.2021
- Assembled and inspected medical devices with precision and attention to detail, ensuring product quality and safety by following strict manufacturing guidelines and quality control procedures
- Maintained a clean and organized workspace to ensure product quality and safety, adhering to strict cleanliness standards and contamination control protocols to prevent product defects and ensure patient safety
- Contributed to process improvements and team communication, sharing best practices and collaborating with colleagues to enhance efficiency and productivity in the assembly process
- Implemented and managed efficient fabrication processes with plaster molds, models, and line clearance to maintain timely productivity, demonstrating expertise in medical device fabrication techniques
- Handled tools and machinery with care and precision to avoid costly mistakes and safety accidents, ensuring a safe working environment and preventing damage to equipment
- Streamlined assembly process, utilizing specialized tools and equipment for precise assembly of complex medical devices.
- Facilitated smooth workflow transitions between different production stages, coordinating closely with colleagues across departments as needed.
Warehouse Associate
Tie Down Engineering
02.2019 - 03.2020
- Processed orders, packaged items for shipment, and maintained accurate inventory records, ensuring timely and accurate delivery of goods to customers by following established procedures and utilizing inventory management tools
- Assisted with backorder projects and improved material delivery efficiency, minimizing delays and optimizing workflow to ensure timely fulfillment of customer orders and maintain customer satisfaction
- Ensured a clean and organized warehouse environment, promoting safety and efficiency by adhering to cleanliness standards and organizing inventory for easy access and retrieval
- Offered to help supervisor with backorder projects as a volunteer, demonstrating a willingness to learn new skills and expand knowledge beyond regular duties
- Inspected packages and merchandise for damage and alerted vendors to request replacements as soon as possible, ensuring quality control and minimizing delays due to damaged goods
- Scanned container labels to verify contents and determine target destination using RF scanners, demonstrating proficiency in utilizing warehouse technology for inventory management and tracking
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Call Center Representative
Iqor
09.2016 - 04.2018
- Provided exceptional customer service, responding to inquiries, resolving issues, and ensuring customer satisfaction by utilizing active listening skills, problem-solving abilities, and a courteous and professional demeanor
- Met and exceeded sales targets by promoting products and services, demonstrating strong communication and persuasion skills to effectively convey product benefits and address customer needs
- Maintained accurate customer account information, ensuring data integrity and confidentiality by adhering to data entry protocols and maintaining customer records with precision
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues, demonstrating teamwork and problem-solving skills to address complex customer concerns effectively
- Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information, demonstrating proficiency in utilizing company resources to provide accurate and timely support
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Cashier
Jack in the Box
06.2015 - 12.2015
- Provided prompt and friendly customer service, taking orders, processing payments, and ensuring customer satisfaction by greeting customers with a positive attitude, accurately processing transactions, and addressing customer inquiries and concerns effectively
- Prepared and served food according to quality and safety standards, maintaining a clean and organized work area to ensure food safety and hygiene, following established procedures for food preparation and handling
- Contributed to team efficiency by assisting with various tasks, such as cleaning, stocking, and organizing supplies, demonstrating a willingness to support team members and contribute to the overall smooth operation of the restaurant
- Consistently exceeded sales goals by encouraging customers to purchase additional food items such as beverages, desserts, and sides, demonstrating effective upselling techniques and contributing to increased revenue
- Performed shift change tasks to keep the store organized and efficient each day, ensuring a smooth transition between shifts and maintaining a clean and organized work environment
- Assisted customers in making menu selections by providing food complementing information, demonstrating menu knowledge and providing helpful suggestions to enhance the customer experience
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
Environmental Services Representative
Houston Methodist Hospital
Houston, TX
8 2022 - 8 2024
- Maintained cleanliness and sanitation of patient rooms, surgical suites, and public areas, including dusting, mopping, and sanitizing surfaces, ensuring a hygienic and safe environment for patients, visitors, and staff
- Adhered to strict infection control protocols and safety regulations, utilizing appropriate personal protective equipment and following established procedures to prevent the spread of infection and ensure the well-being of patients and staff
- Provided exceptional customer service to patients, visitors, and staff, responding to inquiries, addressing concerns, and resolving issues promptly and professionally, demonstrating a commitment to patient satisfaction and creating a positive hospital experience
- Assisted in training new employees on proper procedures, safety guidelines, and equipment usage, ensuring consistency across the team and promoting a culture of safety and efficiency
- Proactively identified and reported necessary facility and building repairs to maintain a safe and efficient working environment, contributing to the overall maintenance and upkeep of the hospital facilities
- Interacted with hospital staff, patients, and families in a courteous and professional manner, demonstrating good customer service techniques and maintaining a positive and supportive environment
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites following proper procedures to minimize risks to patients and medical personnel
- Cleaned and stocked guest rooms, including making beds, replacing linens and towels, vacuuming floors, and restocking bathroom items, ensuring a comfortable and welcoming environment for patients and their families
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional levels of cleanliness and sanitation in critical areas
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided comprehensive product/service information to customers, enabling informed decision-making processes.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
Certificate - Certification in Business Administration
Clearfield Job Corps Center
Clearfield, UT 08.2017 - 07.2018
High School Diploma - undefined
Westbury High School
Houston, TX 08.2011 - 05.2015
Skills
Housekeeping
Traits
- Communicator
- Ambitious
- Accountable
- Accurate
- Caring
Certification
Office Administration
Timeline
Office Administration
08-2024
Warehouse Associate/Picker/Packer
HD Supply Facilities Maintenance
12.2021 - 03.2022
Warehouse Associate
Tie Down Engineering
02.2019 - 03.2020
Medical Device Assembler
Alcon
04.2018 - 12.2021
Certificate - Certification in Business Administration
Clearfield Job Corps Center
08.2017 - 07.2018
Call Center Representative
Iqor
09.2016 - 04.2018
Cashier
Jack in the Box
06.2015 - 12.2015
High School Diploma - undefined
Westbury High School
08.2011 - 05.2015
Environmental Services Representative
Houston Methodist Hospital
8 2022 - 8 2024
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