Admissions professional with a proven track record in team building and strategic management. Consistently met monthly admissions targets by implementing effective coaching and monitoring conversion metrics. Expertise in enhancing enrollment initiatives to drive organizational success.
Overview
17
17
years of professional experience
Work History
Operations Manager
J&S Pool Services Inc. dba Bluewater Pool Care
Glendora, California
09.2021 - 03.2025
Managed daily operations to ensure efficiency and productivity.
Developed and implemented standard operating procedures for improved workflow consistency.
Analyzed operational data to identify areas for process improvement and cost reduction.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Performed cost analysis for various projects to determine budget requirements.
Enrollment Services Director
San Joaquin Valley College
Hesperia, California
01.2015 - 04.2021
Developed strategic recruitment initiatives to attract diverse student populations.
Managed admissions team, ensuring effective communication and collaboration among staff.
Oversaw application processing, maintaining compliance with institutional policies and regulations.
Analyzed enrollment data to identify trends and inform strategic planning efforts.
Monitored progress of admitted students throughout their enrollment process.
Managed student data systems related to admissions activities.
Prepared reports on enrollment trends to inform institutional planning decisions.
Regional Director of Admissions – High School
CORINTHIAN COLLEGES INC.
Santa Ana, CA
10.2010 - 09.2014
Staffed, trained and managed admissions team to meet monthly admissions goals through established procedures
Managed admissions staff of up to 18 high school representatives and 6 high school presenters within a 6 campus region
Trained new staff on strategic recruitment techniques to increase new student enrollment
Monitor, manage and coach to individual conversion metrics of all representatives, including lead conversions and show rates
Conducted monthly phone and interview observations to ensure quality and compliance and to determine specific training and coaching opportunities and needs
Accountable for achieving monthly admissions budgets
Worked closely with Campus Presidents and Campus Directors to review monthly and quarterly planning
Managed high school marketing lead flow via high school presenters in the field
Established successful working relationships with many Los Angeles and Orange County Unified School Districts
Director of Admissions
FREMONT COLLEGE
Los Angeles, CA
08.2010 - 10.2010
Assisted in the start of new Admissions team at newly opened LA campus
Assisted in establishing and implementing policies and operating procedures for the startup campus and department
Responsible for interviewing and staffing the new team
Trained new staff and provided continual coaching to all departmental staff
Responsible for meeting monthly, quarterly and annual admissions budgets
Increased new starts and campus student population while serving as Director
Director of Admissions/Associate Director of Admissions
CAREER EDUCATION CORPORATION/LE CORDON BLEU
Los Angeles, CA
12.2008 - 07.2010
Managed and trained admissions staff of 10-15 admissions representatives
Conducted monthly phone and interview observations to ensure quality and compliance and to determine specific training and coaching opportunities and needs
Accountable for achieving monthly, quarterly and annual admissions budgets
Was consistent in leading team to making budgeted starts on a consistent basis, with a top start of 156 net starts with a team of 10 representatives
Awarded and attended 'High Achievers Summit 2009' renamed 'Commitment to Excellence Conference', Puerto Rico as an Associate Director of Admissions
Senior Admissions Representative
CAREER EDUCATION CORPORATION/LE CORDON BLEU
Los Angeles, CA
01.2008 - 12.2008
Responsible for contacting prospective students on the phone using mandated phone guides and telephone techniques as well as evaluating/interviewing potential students
Consistently achieved weekly, monthly, and quarterly enrollment, show rate and start run rates and goals as well maintained one of the highest lead conversions as an admissions rep
Maintained strong follow up and stich-in of newly enrolled students, futures starts and active students
Was awarded numerous monthly awards for highest lead conversion, enrollments, starts and show rate
Was promoted to Associate Director of Admissions in just under one year
Awarded and attended 'High Achievers Summit 2008', Bahamas after only 11 months in position
Education
Bachelor of Science Degree - Business Administration
UNIVERSITY OF PHOENIX
Southern California
Skills
Leadership and management skills
Team building and development
Training and mentoring
Conflict resolution
Interpersonal communication
Organizational planning
Computer proficiency (CampusVue, Velocify, ADM, PeopleSoft, Word, Excel, PowerPoint)
Admissions strategy and enrollment management
Data analysis and budgeting
Customer relationship management
Recruitment techniques
Performance coaching
References
Available upon request
Timeline
Operations Manager
J&S Pool Services Inc. dba Bluewater Pool Care
09.2021 - 03.2025
Enrollment Services Director
San Joaquin Valley College
01.2015 - 04.2021
Regional Director of Admissions – High School
CORINTHIAN COLLEGES INC.
10.2010 - 09.2014
Director of Admissions
FREMONT COLLEGE
08.2010 - 10.2010
Director of Admissions/Associate Director of Admissions
CAREER EDUCATION CORPORATION/LE CORDON BLEU
12.2008 - 07.2010
Senior Admissions Representative
CAREER EDUCATION CORPORATION/LE CORDON BLEU
01.2008 - 12.2008
Bachelor of Science Degree - Business Administration