Anthony Reyes
Belgrade,MN
Summary
At Mills Automotive, I excelled as a Return Processing Associate, enhancing customer satisfaction by adeptly managing returns and disputes with empathy and professionalism. My expertise in efficient data entry and strong communication skills led to a significant reduction in processing errors. I also played a key role in training new staff, boosting team productivity.
Energetic and detail-focused, bringing strong aptitude for accuracy and efficiency. Understanding of inventory management and returns processing systems, coupled with proficiency in data entry and customer service. Capable of ensuring smooth returns operations and enhancing customer satisfaction.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
3
3
years of professional experience
Work History
Return Processing Associate
Mills Automotive
05.2022 - Current
- Managed delicate situations involving dissatisfied customers with professionalism and empathy, ultimately resolving disputes amicably.
- Reduced processing errors by conducting thorough reviews of each returned item for compliance with company guidelines.
- Enhanced customer satisfaction through timely and accurate processing of returns, exchanges, and refunds.
- Served as a reliable point of contact for customers seeking updates on the status of their return, ensuring timely communication of all relevant information.
- Communicated effectively with customers to address concerns or inquiries related to return processes, fostering positive relationships.
- Processed high volumes of returns during peak seasons, ensuring all items were assessed accurately and promptly handled according to company guidelines.
- Maintained a clean and organized workspace, enabling efficient handling of multiple returns simultaneously.
- Exercised strong attention to detail when evaluating returned merchandise for signs of wear or damage per company standards.
- Assisted in training new employees on return processing procedures, contributing to improved team productivity levels.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Accounting - Accounting And Finance
Southwest Minnesota State University
Marshall, MN05-2026
Minor in Finance - Finance
Southwest Minnesota State University
Marshall, MN05-2026
High School Diploma -
Willmar Senior Highschool
Willmar, MN05-2022
Skills
- Shipping and receiving
- Efficient data entry
- Customer RMA management
- Organization and recordkeeping
- Communication Skills
- Cultural Sensitivity
- Billing Procedures
- Record-keeping
- Problem-solving abilities
- Multitasking Abilities
- Teamwork skills
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Return Processing Associate
Mills Automotive
05.2022 - Current
Bachelor of Accounting - Accounting And Finance
Southwest Minnesota State University
Minor in Finance - Finance
Southwest Minnesota State University
High School Diploma -
Willmar Senior Highschool
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