Anthony Reynolds
Rochester Hills
Summary
Experienced professional with a diverse background in the mortgage industry, pharmacy operations, and small task management. Demonstrated expertise in mortgage processing, underwriting, and loan closing, ensuring compliance and accuracy. Strong customer service skills with the ability to interact effectively with clients and third parties. Detail-oriented and reliable pharmacy technician experienced in medication dispensing and patient care. Proven track record as a small task manager, successfully prioritizing and completing multiple tasks with strong organizational and time management skills. Adaptable and quick learner with a professional work ethic.
Overview
4
4
years of professional experience
Work History
Winery Worker
Coopers Hawk
09.2023 - Current
- Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
- Collaborated with chefs on menu development for improved guest experience and increased sales.
- Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
- Improved employee morale through transparent communication practices, regular feedback sessions, and opportunities for professional growth within the company.
Operations Specialist III
UWM
02.2022 - 07.2023
- Maintained current understanding mortgage market conditions, compliance standards and best practices
- Managed daily loan files, phone calls about said files, and helping team members if need be
- Applied advanced skills in mortgage laws to generate fast and quality finalizing of loans
- Experienced in TRID guidelines
- Forever changing field, need member to adapt on the fly.
Pharmacy Technician
Kroger
05.2020 - 02.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Small Task Manager
Farmers Insurance Agency
07.2020 - 12.2020
- Maintained open communication by presenting regular updates on project status to customers
- Built successful project plans covering objectives, resources and staffing to meet schedules
- Identified issues, analyzed information and provided solutions to problems
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Handled 100 pluses calls per day to address customer inquiries, concerns, and or try to get the customer insurance coverage they needed.
Education
Associate of Science - Philosophy
Oakland Community College
Auburn Hills, MISkills
- Providing Feedback
- Accounts Payable and Accounts Receivable
- Office Management Software
- HIPAA
- Pharmaceutical Sales and Services
- Payment Processing
- Quality Standards
- New Product Information
- Customer Experience
- Customer Relations
Timeline
Winery Worker
Coopers Hawk
09.2023 - Current
Operations Specialist III
UWM
02.2022 - 07.2023
Small Task Manager
Farmers Insurance Agency
07.2020 - 12.2020
Pharmacy Technician
Kroger
05.2020 - 02.2022
Associate of Science - Philosophy
Oakland Community College