Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Anthony Rice

Baldwinsville,NY

Summary

Hardworking employee enthusiastic about becoming a trainer and helping to grow and retain our talented people. Pursues opportunities to learn new skills and contribute to group success. Offers strong educational skills, relationship-building and problem-solving abilities.

Overview

27
27
years of professional experience

Work History

Sr. Specialist Underwriter

Progressive
10.2023 - Current
  • - Reviews databases, third party and in-house tools, for indicators of fraud, rate inaccuracy or unacceptable risks.
    - Routinely identifies, shares and utilizes plan of investigation and research.
    - Performs research to confirm risk acceptability and/or rating accuracy.
    - Probes policyholder or agent to clarify existing information for risk acceptability and rate accuracy.
    - Chooses or prepares memos and/or e-mails to request information and to take corresponding corrective action. (e.g. cancellation of policies or notification of change of rates)
  • - Modifies policies as needed.
    - Resolves disputes with individuals regarding risk/rate discrepancy.
  • - Provides technical support and skill development to peers.
    - Communicates suggestions for systems and process enhancements to appropriate business areas.
  • - Investigates issues and pro-actively looks for inaccuracies that could affect the proper underwriting of a policy.

Sales Consultant/ Specialist

Progressive Insurance
01.2020 - Current
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Maximized customer retention by resolving issues quickly.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Worked in both Personal Lines and Commercial Lines and have shown the ability to learn and execute a new role effectively.
  • I have had additional skill lines of Renter's Insurance in the past and currently our USAA skill line.
  • I have been a Team Mentor to newer Consultants and helped their growth into their new roles here at Progressive.
  • I was nominated for CRM Role Model in October 2022,
  • I volunteered to take on celebrating our team's consultants Birthday's and work Anniversary's as well as recently our weekly water cooler huddles.

Licensed Agent, Producer, Team Member

Ladd Wagner State Farm
11.2014 - 12.2019
  • Direct to customer sales of Life, Health, Property, and Casualty Insurance products - Customer service and retention - New customer acquisition - Active PA License in Life, Health, Property, and Casualty insurance.
  • Contributed to team success by completing jobs quickly and accurately.

Licensed Agent/ Producer

Bankers Life and Casualty Company
03.2014 - 11.2014
  • Licensed in Life and Health insurance
  • Direct to customer sales of Life and Health Insurance products- Customer service and retention- New customer acquisition- Winner's Edge Sales Campaign Northeast territory 2nd place- applications- Winner's Edge Sales Campaign Northeast territory 3rd place- commissions

Messenger

ATM Tech, Loomis Armored
10.2011 - 12.2013
  • Delivery and pick up of liability to and from customers
  • Direct customer service and interaction
  • ATM services including filling the machines and general repairs.

Kitchen Manager

Born To Cook Catering
10.2008 - 05.2011
  • Managing the daily responsibilities and completion of work to maintain and exceed company standards,
  • Execution of orders focusing on putting out the highest quality product possible,
  • Direct customer service to ensure the highest customer satisfaction possible,
  • Weekly ordering,
  • Monthly inventory.

Corporate Sous Chef

Pascale's Wine Bar and Restaurant/ Pascale's Catering/ Justin's Tuscan Grille
08.1998 - 10.2008
  • I started working for this company when I was 16 yrs old as a dish washer,
  • I started helping out the chefs doing small things like appetizers and help plate entrees and was soon promoted to prep cook,
  • I then decided to go to culinary school, and kept working my way up within the company,
  • When I finally left the company after 10 years, I was the Corporate/ Banquet and Catering Sous Chef.

Education

BBA -

SUNY College of Technology At Delhi
Delhi, NY

Associate of Science -

SUNY College of Technology At Delhi
Delhi, NY

High School Diploma - undefined

Henninger High School
Syracuse, NY

Skills

- Proficient in computer window-based programs with solid navigational skills

- Consistently able to deliver professional and attentive, knowledgeable, confident, helpful and prompt phone service

- Demonstrates exceptional ability to deescalate a distressed customer while preserving the Progressive brand

- Able to solve problems and multi-task while handling customer calls

- Ability to communicate accurately, clearly and concisely in a written and verbal medium

- Familiarity with Progressive people, departments, workflow preferred

- Strong technical knowledge

- Demonstrates excellent judgment and superior decision making skills

- Able to manage stress and complex and diverse calls in a call center environment

- Able to work independently and with minimal supervision

- Exceptional follow up skills in problem situations

- Ability to research information and make a decision

- Ability to prioritize work

- Able to work and communicate ideas in a team environment

- Exceeds level quality and productivity metric standards

Additional Information

  • Property and Casualty active licenseLife and Health active LicenseReal Estate- residential active license

Timeline

Sr. Specialist Underwriter

Progressive
10.2023 - Current

Sales Consultant/ Specialist

Progressive Insurance
01.2020 - Current

Licensed Agent, Producer, Team Member

Ladd Wagner State Farm
11.2014 - 12.2019

Licensed Agent/ Producer

Bankers Life and Casualty Company
03.2014 - 11.2014

Messenger

ATM Tech, Loomis Armored
10.2011 - 12.2013

Kitchen Manager

Born To Cook Catering
10.2008 - 05.2011

Corporate Sous Chef

Pascale's Wine Bar and Restaurant/ Pascale's Catering/ Justin's Tuscan Grille
08.1998 - 10.2008

High School Diploma - undefined

Henninger High School

BBA -

SUNY College of Technology At Delhi

Associate of Science -

SUNY College of Technology At Delhi

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Anthony Rice