Anthony Richards

• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Explained diagnostic findings to customers and outlined repair or service options.
• Evaluated systems according to predetermined checklist and noted issues.
• Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
• Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
• Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.

• Trained and coached employees to improve performance and skills.
• Used hand and power tools, equipment, and instruments accurately.
• Scheduled and oversaw maintenance, repair and installation activities.
• Supervised team of installers and mechanics to complete work on time and to company standards.
• Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
• Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
• Oversaw maintenance and repair of shop equipment.
• Directed daily operations of team of [Number] technicians and shop professionals.
• Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.

Hired to turn business around. Business at that point was failing in customer service, adequate repairs and management. Total sales at that point was 20-30k a month. Turned shop into the best European repair facility in northern Utah. Have excellent reviews for customer service, knowledge and repairs. Total sales now in 100-150k a month. Trained service advisors, technicians in all processes of service industry, including AR and AP and service management. Made service dept viable for sale and intriguing profitable investment, owner who hired me sold business 4 years ago, new owner just sold to another owner making a huge profit.

• Trained and coached employees to improve performance and skills.
• Oversaw maintenance and repair of shop equipment.
• Directed daily operations of team of [Number] technicians and shop professionals.
• Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
• Scheduled and oversaw maintenance, repair and installation activities.
• Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.