Anthony Richardson
Austell
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Social Worker Associate
Veterans Affairs
08.2023 - Current
- Supported Veterans and their family with empathy and compassion during difficult times.
- Advocated for Veterans respected rights and wishes.
- Assisted Veterans with navigating and accessing social services such as housing and medical care.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Maintained regular contact with Veterans by calling and visiting with them.
- Documented and updated Veterans progress and activities in accordance with agency policies and procedures.
- Facilitated various group sessions to help Veterans develop coping skills and improve communication.
- Facilitated HUD-VASH orientation and Internal Briefings.
- Developed and maintained strong relationships with community resources for successful referrals.
Advanced Medical Support Assistant
Veterans Affairs
10.2022 - 08.2023
- Check patients in at the triage window for care.
- Assist providers with providing optimal care and services.
- Admit, transfer and discharge patients.
- Mailed patient appointment letters.
- Maintained and obtained medical records.
- Interviewed patients to verify and update clinical and demographic records.
- Answered telephone calls to offer clinic information, answer questions, and direct calls to staff.
Clinical Telehealth Technician
Veterans Affairs
06.2021 - 10.2022
- Receiving and scheduling requests for simple and complex intra-facility telehealth appointments using an electronic resource-based scheduling system.
- Serving as a tele presenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters.
- Including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site.
- Follow clinician guidance to facilitate an effective clinical encounter.
- Completing standardized clinical questionnaires and ordering consults for continuum of care treatment with proper CPRS/VISTA documentations.
- Tele dermatology imager and clinical data manager for store and forward telehealth (SFT) clinical encounters.
- Includes capturing images, collecting data, and transmitting them electronically for clinical review in accordance with VHA national guidelines.
- Taking measures to ensure patient care is delivered safely by monitoring and maintaining the clinical environment.
- Coordinates or conducts screening for tele retinal program to determine the appropriate level of care needed.
- Providing patient education via approved materials.
- Preparing medical, telecommunications equipment (mental health) to be used for clinical examination, and treatment needed to ensure efficient telehealth operations.
- Inventory management, cleaning of clinical equipment while following all patient safety procedures.
- Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations.
- Serve as preceptor for Tele dermatology new hires.
Advanced Medical Support Assistant
Veterans Affairs
02.2021 - 06.2021
- Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- Successfully document all veteran contact in CPRS.
- Mailed patient appointment letters.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Advanced Medical Support Assistant
Veterans Affairs
11.2018 - 02.2021
- Receives and process all VA Community Care electronic consults through the Electronic Computerized Patient Record System (ECPRS); entering inpatient and outpatient authorizations in the Fee Basis Claims System (FBCS) module; scheduling and checking veterans in and out via the VISTA Appointment Management (AM) and posting and obligating funds on the 1358(s) in VISTA.
- Serves as a liaison between the veteran and vendors associated with the VA Community Care program and works closely with VA Physicians, and Clinical Staff.
- Prepare documents to be sent to the various vendors within the Clinic of Jurisdiction.
- Maintains the status of each consult and providing continuous updates through the consult tracking options in the system.
- Determine administrative eligibility and legal entitlement as it relates to the VA Community Care program.
- Scan in medical reports and documents into the patient medical records that correspond with the provided care.
- Establish and maintain positive communications relationships with all heath care providers, vendors, and veterans.
Social Service Representative
Veterans Affairs
09.2015 - 11.2018
- Provide the utmost customer service experience to Veterans and their family.
- By providing immediate response and support to individuals in difficult situations or crisis, while presenting accurate information to resources in their area.
- Ability to react immediately and calmly to any crisis situations that I may encounter during any given call.
- Establish rapport with callers who are threatening, engaging destructive behavior, hospitalized or being discharged.
- Independently, assess the level of appropriate services or care needed.
- I’m able to recognize mental health disorders that the veteran may be experiencing while engaging.
- Provide de-escalation techniques during assessing mental health crisis for imminent harm.
- Experience providing supportive counseling to those actively experiencing crisis situations.
- Provide consultation to referral sources and is responsible for development and maintenance of professional standards of practice.
- Work collaboratively with the Veteran Crisis Line, to ensure that the veteran population who are experiencing suicidal, homicidal, substance abuse, mental health crisis, triage, domestic violence, gambling addiction, unemployed or underemployed, and housing concerns are connected to the appropriate agency for services.
- Assisting, the public, vet patients and their family members with resource contact information as it relates to any issues or concerns (HUD/VASH and Hearth Act).
- Prepare and develop comprehensive administrative documentation of call records along with clerical duties.
- Enter call information into multiple computer software programs (CPRS/VISTA); administer online chat consults, and precept new hires.
Social Services Case Manager
Department of Human Services
06.2013 - 09.2015
- Investigate allegations of maltreatment towards children within the community.
- Conduct household interviews and provided supportive counseling to those actively experiencing a crisis.
- By direct advice regarding family, suicide, homicidal, community care-placement, and mental health concerns.
- Testified in court as needed and perform various Case Management duties.
- Strengthen Georgia families by submitting service(s) authorization (healthcare, dental, mental health, support groups) to the appropriate organization for assistance by working collaboratively with other agencies.
- Provided follow up telephone interviews seeking updates relating to any additional concerns or issues transpired.
- Prepares and maintain records and reports in accordance with policy.
- Enter data into Georgia Shines.
- Provide training and technical assistance.
Social Work Intern / Graduate Assistant
Clark Atlanta University, Counseling and Disability Services Center
08.2012 - 05.2013
- Establish rapport.
- Perform Cognitive and Psychosocial assessment interviews on the individual.
- To identify the presenting problem(s) and determining when someone is in imminent danger.
- Provide appropriate assistance.
- Signs and symptoms identified independently that the individual is experiencing according to the Diagnostic and Statistical Manual of Mental Disorders.
- Provide face-to-face psychoeducational to the individual and their family.
- Also, supportive crisis counseling to individuals as it relates to rape, sexual orientation, domestic violence, suicidal, homicidal and substance abuse concerns on a weekly basic.
- Provide clinical support to the staff members.
- With treatment plans and goals of the individual.
- Use of S.O.A.P
- Progress notes to obtain data from clients to see how treatment is going and maintains their record within the agency, according to policy.
- Registration of individuals with documented disabilities and review all accommodation letters with the individual.
- Perform clerical duties such as scheduling appointments, coordinating activities, answering telephone, and proctoring tests.
- Assist, clinical staff with presentations on Educational and Social Development Seminars, Outreach Programs, and identifying resources available within the community.
Social Work Intern
Seraaj Family Homes
09.2011 - 05.2012
- Assisted with design individualized needs-driven family-focused treatment plans for foster children and their family, while developing and facilitating a permanency plan for each child.
- Provided Individual / Family Assessments.
- Assist with supportive counseling to individuals experiencing a crisis and facilitated telephone calls for medical appointments with various health care providers.
- Assist patients and family members with referrals, benefits and support groups in the area.
- Documented and maintain client services contact, monthly reports to ensure their file is ready for audit at any given time.
Wire Systems Installer Maintainer
United States Army Signal Corps
01.1999 - 01.2007
- Telephone, computer installation and repair.
- Service CAT5, LAN/WAN, and Fiber Optic cabling.
- Troubleshoot, IT incident management by being assign work orders.
- Responded to maintenance calls and troubleshot devices.
- Returns a service to normal as quickly as possible after a disruption, in a way that aims to create as little negative impact on the mission as possible.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Attention to detail, Customer Service, Oral Communication, and Problem-solving skills.
- Counsel soldiers, in their time of need.
- Supervise personnel on accomplishing mission tasks.
Education
Master of Arts - Social Work, Health/Mental Health
Clark Atlanta University
Atlanta, GA05.2013
Bachelor of Arts - Social Work
Alabama State University
Montgomery, AL05.2012
Skills
- Time Management
- Compassionate
- Problem-solving
- Adaptable
- Case Assessment
- Case Documentation
- Client Documentation
- Educational Support
- Service Planning
- Individual and Group Counseling
Honor Societies
- Alpha Epsilon Lambda
- Phi Alpha
Professional License
Licensed Social Worker
Timeline
Social Worker Associate
Veterans Affairs
08.2023 - Current
Advanced Medical Support Assistant
Veterans Affairs
10.2022 - 08.2023
Clinical Telehealth Technician
Veterans Affairs
06.2021 - 10.2022
Advanced Medical Support Assistant
Veterans Affairs
02.2021 - 06.2021
Advanced Medical Support Assistant
Veterans Affairs
11.2018 - 02.2021
Social Service Representative
Veterans Affairs
09.2015 - 11.2018
Social Services Case Manager
Department of Human Services
06.2013 - 09.2015
Social Work Intern / Graduate Assistant
Clark Atlanta University, Counseling and Disability Services Center
08.2012 - 05.2013
Social Work Intern
Seraaj Family Homes
09.2011 - 05.2012
Wire Systems Installer Maintainer
United States Army Signal Corps
01.1999 - 01.2007
Master of Arts - Social Work, Health/Mental Health
Clark Atlanta University
Bachelor of Arts - Social Work
Alabama State University