Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Anthony Rioux

Halifax,MA

Summary

Assistant Manager at Demoulas Inc. with a track record in enhancing customer service efficiency and resolving complex complaints. Skilled in conflict resolution and process improvement, I excel in fostering team collaboration and maintaining meticulous records, ensuring compliance and customer satisfaction. Committed to driving operational excellence and team development.

Overview

2
2
years of professional experience

Work History

Assistant Manager, Customer Service

Demoulas Inc.
Plymouth, MA
07.2023 - 03.2025
  • Developed new processes to enhance customer service efficiency.
  • Resolved escalated customer complaints promptly and effectively.
  • Reviewed billing discrepancies, ensuring timely resolution of payment issues.
  • Maintained accurate records of customer interactions for future reference.
  • Ensured compliance with applicable laws, regulations, and company policies.
  • Provided assistance to customers in addressing issues and concerns.
  • Participated in weekly senior management meetings to provide status updates.
  • Coordinated with departments to guarantee high levels of customer satisfaction.

Education

Silver Lake Regional High School
Kingston, MA
06-2026

Skills

  • Customer service and support
  • Conflict resolution strategies
  • Process optimization
  • Team collaboration and development
  • Data entry and record keeping
  • Inventory management
  • Time management skills
  • Attention to detail
  • Recruitment and hiring techniques
  • Analytical skills

Accomplishments

  • Honor Roll Student

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Assistant Manager, Customer Service

Demoulas Inc.
07.2023 - 03.2025

Silver Lake Regional High School

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