Anthony Rivera
Orlando,FL
Summary
Proven leader and effective team player with a track record of enhancing customer satisfaction at Planet Smoothie through problem-solving and strong sales skills. Excelled in training staff and managing inventory, demonstrating a keen ability to multitask and improve operational efficiency. Have good experience in maintaining saltwater aquariums, showcasing a unique blend of technical knowledge and interpersonal skills. The research and experiences with both freshwater and saltwater aquariums can help other people that are getting into the hobby to not make the same mistakes as I once did. With being a fast learner, the more I learn about new things with maintaining saltwater aquariums, the more I gain and helps me help other people in this hobby.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Planet Smoothie
02.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Crew Member
Pizza Hut
05.2021 - 02.2023
- Was a cashier and pizza maker.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Arts - Business Administration
Valencia College
Orlando, FL07.2024
High School Diploma -
University High School
Orlando, FL05.2022
Skills
- Good understanding of how to maintain saltwater aquariums
- Have experience keeping both saltwater and freshwater aquariums
- Knowledge of corals and fish
- Positive Attitude
- Work well with others
- Team Leadership
- Problem-Solving
- Fast learner
- Work well under pressure
- Sales and Upselling
Certification
- Certified Veterinary Assistant
Timeline
Shift Leader
Planet Smoothie
02.2023 - Current
Crew Member
Pizza Hut
05.2021 - 02.2023
Associate of Arts - Business Administration
Valencia College
High School Diploma -
University High School