Arlene Torres
Staten Island,NY
Summary
To secure a rewarding and challenging position within the Healthcare Field with opportunity for professional advancement and career growth. To utilize my skills acquired through years of hard work and dedication in areas associated in the Healthcare Field.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Records Specialist/Medical Receptionist
Breast Cancer Surgery/Surgical Dr. Kehoe
Brooklyn, NY
08.2020 - Current
- Reviewed medical records to ensure accuracy and completeness.
- Collected, filed, scanned, and retrieved confidential patient information.
- Analyzed data for trends in healthcare utilization and costs.
- Maintained accurate documentation of all activities related to medical records.
- Compiled statistical reports on patient care and services provided by physicians or other health professionals.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Participated in quality assurance activities to enhance the accuracy and privacy of patient records.
- Organized and filed hard copy patient records in designated areas.
Benefit Navigator/Medicare Specialist
Centers Plan for Healthy Living
Staten Island , New York
08.2018 - 05.2020
- Developed individualized service plans for clients based on their needs, preferences, and goals.
- Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
- Facilitated client referrals to community agencies or other organizations as needed.
- Assisted in developing strategies to address barriers that impede a client's progress towards achieving self-sufficiency goals.
- Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
- Monitored aircraft systems and performance, identifying and addressing any issues affecting navigation.
Patient Access Supervisor
Richmond University Medical Center
Staten Island, NY
07.2013 - 09.2015
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
- Monitored employee performance and provided feedback on areas of improvement.
- Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
- Assisted with resolving any issues that arose during the registration process.
- Managed workflow within the department to ensure timely completion of tasks.
- Collaborated with other departments such as billing, coding, and clinical staff to ensure smooth operations throughout the facility.
- Served as a liaison between patients and families and hospital personnel regarding financial obligations.
Registration Supervisor/Unit Clerk/Patient Service Representative
Lutheran Medical Center Department Of Dental Medicine
Brooklyn, NY
01.2004 - 06.2013
- Ensured accurate and timely completion of registration processes for patients.
- Monitored and maintained records of patient demographic information, insurance data, medical history, test results, and other relevant information.
- Developed and implemented departmental policies to ensure compliance with legal regulations.
- Trained new staff on registration procedures and customer service techniques.
- Coordinated with various departments to resolve patient issues related to registration process.
- Provided guidance to staff regarding patient inquiries or complaints in a professional manner.
- Supervised all aspects of daily operations including staffing levels, scheduling, workflow optimization.
- Oversaw billing activities ensuring accuracy of accounts receivable transactions.
- Developed training materials for staff on topics such as HIPAA compliance or customer service.
- Interfaced regularly with physicians' offices providing support related to registration processes.
- Participated in quality assurance initiatives such as chart audits or surveys.
- Ordered office supplies, equipment, and other materials as needed.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
- Coordinated with outside vendors such as laboratories or pharmacies to ensure timely processing of orders.
- Checked-in patients upon arrival at the facility, collected copays, verified insurance cards.
- Greeted and provided assistance to patients upon arrival at the clinic.
- Prepared examination rooms for patient visits by stocking supplies and ensuring cleanliness of equipment.
- Observed proper infection control practices when handling specimens or disposing of hazardous materials.
- Explained treatment options to patients in order to obtain informed consent prior to treatment.
- Processed referrals from primary care providers or other specialists according to established protocols.
- Collected urine samples or other specimens as needed per physician's orders.
- Provided education and instruction to patients on disease management topics such as diabetes or hypertension.
Education
High School Diploma -
IT TAKES A VILLAGE ACADEMY
Brooklyn, NY06-1987
Skills
- EMR / EHR
- Transcription
- Medical billing procedures
- Medical information release
- Data security procedures
- Patient care assessments
- Medical terminology proficiency
- Records audits
- Records filing
- Staff education and training
- Patient confidentiality
- Medical records retrieval
- HIPAA expert
- FileMaker Pro
- Microsoft Excel, Power Point, Star Navigator, Star Gui
- NT Novell
Accomplishments
- Award certificate of Appreciation September 2007 in recognition of the extraordinary service provided to our patients by serving as a Medical Interpreter.
- 1199 SEIU Delegate
- Chairperson for the jobs Committee of 1199 SEIU and part of the Partnership Committee with Union and Non-Union.
Languages
English
Professional
Spanish
Professional
Certification
- Certificate in Paralegal March 2020
- Certificate for S&D and for my hard work and dedication, July 2017
- Certificate of completion for The City of New York Office of Chief Medical Examiner June 2011.
References
References available upon request.
Timeline
Medical Records Specialist/Medical Receptionist
Breast Cancer Surgery/Surgical Dr. Kehoe
08.2020 - Current
Benefit Navigator/Medicare Specialist
Centers Plan for Healthy Living
08.2018 - 05.2020
Patient Access Supervisor
Richmond University Medical Center
07.2013 - 09.2015
Registration Supervisor/Unit Clerk/Patient Service Representative
Lutheran Medical Center Department Of Dental Medicine
01.2004 - 06.2013
- Certificate in Paralegal March 2020
- Certificate for S&D and for my hard work and dedication, July 2017
- Certificate of completion for The City of New York Office of Chief Medical Examiner June 2011.
High School Diploma -
IT TAKES A VILLAGE ACADEMY
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