Anthony Rivera
Cicero,IL
Summary
Detail-oriented and dependable worker with over four years of progressive experience in high-volume customer service, food preparation, and team leadership roles. Demonstrates strong organizational skills, physical stamina/strength, and the ability to perform effectively under pressure in fast-paced environments. Adept at managing inventory, maintaining exceptional cleanliness and safety standards, and ensuring seamless daily operations. Currently advancing education while pursuing further certifications to enhance skill set and career growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cook /Kitchen Helper
Panda Express
05.2022 - Current
- Cooked and prepared meals for 1,000+ customers per shift, maintaining quality and speed during demanding 12–16 hour shifts in a fast-paced environment.
- Maintained a clean and sanitary workspace, in strict compliance with health and safety regulations.
- Efficiently prepared multiple orders simultaneously during peak periods, achieving a high accuracy rate and enhancing customer satisfaction.
- Conducted quality checks, managed inventory rotation to ensure freshness of food and ingredients.
- Coordinated with cashiers to time order preparation, delivering hot and complete meals promptly.
- Improved kitchen workflow through effective communication and teamwork.
- Managed opening and closing shift kitchen tasks.
- Transported food items from storage to preparation areas, maintaining organization and efficiency.
- Received and stored food deliveries in designated locations for streamlined access.
- Handled heavy lifting tasks, including moving large loads safely and efficiently.
Customer Service Associate Cashier
JCPenney
10.2020 - 05.2022
- Operated cash register processing cash, check, and credit card transactions with consistently high accuracy.
- Adapted to flexible schedules and worked additional shifts to support business demands.
- Contributed to store's sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Developed strong connections with regular customers through friendly interactions and personalized service.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Efficiently handled high-volume customer traffic during peak hours, maintaining transaction accuracy and speed.
- Executed weekly setup of new sales displays featuring fresh merchandise to attract customers.
Education
Associate of Arts - General Studies
Morton College
Cicero, IL05-2026
Skills
- Customer service
- Food Preparation & Safety
- Cleaning and organization
- Strong work ethic
- Cash handling expertise
- Inventory management
- Adaptability and flexibility
- Performs well in fast-paced and high-pressure environments
- Effective multitasking
- Team collaboration
- Certified in Microsoft PowerPoint
- Heavy lifting
Certification
- Certified Microsoft Office Specialist (PowerPoint) — Morton East High School Tech Support Internship Program, May 2022
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cook /Kitchen Helper
Panda Express
05.2022 - Current
Customer Service Associate Cashier
JCPenney
10.2020 - 05.2022
Associate of Arts - General Studies
Morton College
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