Anthony Roberts
Davenport
Summary
Dynamic Area Warranty Manager with a proven track record at Taylor Morrison Inc, excelling in warranty analysis and operational efficiency. Skilled in team management and compliance, I enhanced customer satisfaction through effective claims processing and training programs, driving improvements that reduced turnaround times and optimized resource allocation.
Overview
30
30
years of professional experience
Work History
Area Warranty Manager
Taylor Morrison Inc
08.2013 - Current
- Manage warranty claims processing to ensure timely resolutions and customer satisfaction.
- Develop training programs for staff on warranty policies and procedures to enhance operational efficiency.
- Oversee warranty audits, ensuring compliance with company standards and identifying areas for improvement.
- Collaborate with cross-functional teams to streamline warranty processes and reduce turnaround times.
- Establish relationships with vendors for effective management of warranty parts inventory and logistics.
- Improve customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Manage budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
Owner
Orlando Lawn Service
03.2010 - 08.2012
- Managed daily operations, ensuring efficient scheduling and resource allocation for lawn care services.
- Developed maintenance plans tailored to client needs, enhancing customer satisfaction and retention.
- Trained and mentored staff on best practices in landscaping techniques and customer service excellence.
- Implemented cost-effective strategies, optimizing resource usage while maintaining high-quality standards.
- Cultivated relationships with clients, leading to repeat business and referrals through exceptional service delivery.
- Oversaw equipment maintenance and inventory management, ensuring operational readiness and safety compliance.
Assembly Line Leader
Mettco
08.2009 - 08.2010
- Oversaw daily assembly line operations, ensuring adherence to quality standards and production schedules.
- Trained and mentored team members on best practices for assembly techniques and safety protocols.
- Analyzed workflow processes, implementing improvements that enhanced operational efficiency and reduced downtime.
- Coordinated material flow and inventory management to maintain optimal supply levels for production demands.
Inventory Control Manager
Walt Disney World Company
03.1996 - 03.2009
- Oversaw inventory audits, ensuring accuracy and compliance with company standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training programs for staff on inventory procedures and best practices.
- Analyzed inventory data to identify trends, driving strategic purchasing decisions.
- Managed vendor relationships, negotiating terms to enhance procurement strategies.
- Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
- Managed a team of inventory specialists, providing training, guidance, and support to ensure optimal performance and adherence to company policies.
Education
No Degree - Education K-12
University of Toledo
Toledo, OHSkills
- Warranty analysis
- Operational efficiency
- Team management
- Escalation handling
- Compliance management
- Cost control
- Warranty auditing
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Area Warranty Manager
Taylor Morrison Inc
08.2013 - Current
Owner
Orlando Lawn Service
03.2010 - 08.2012
Assembly Line Leader
Mettco
08.2009 - 08.2010
Inventory Control Manager
Walt Disney World Company
03.1996 - 03.2009
No Degree - Education K-12
University of Toledo