Anthony Robinson
IT Field Service Tech C-202-875-2250
Washington,DC
Summary
Versatile Field Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess the scope of resolving all issues while strategizing. Focused, reliable and results-driven with good safety records and attention to detail; with a solid career history comprising more than 4 years in the field.
Overview
6
6
years of professional experience
8
8
Certificates
1
1
year of post-secondary education
Work History
FIELD SERVICE TECH III, FIELD SERVICE
BAE Systems, Inc
Washington, DC
06.2019 - Current
- Spearhead and troubleshoot repairs of IT equipment; such as desktops, laptops, smart phones, printers, AV and other IT components at the job site
- Install, test, troubleshoot, and maintain software and hardware
- CAC/PIV/ORC certification retrieval, install, export, import, and unlock tasks
- Analyzed and evaluated IT products and related performance
- Maintains site and device organization compliance, effective customer communications, and relations
- Provide onsite technical support for software and hardware installs, hardware moves, upgrades for the LAN room and the end user community as the sole site IT Admin Support
- Address incidents in ServiceNow and all onsite issues that may arise
- Well versed with Cisco VPN AnyConnect Secure Mobility Client
- Provide Cisco VOIP desk phone support
- Provide support for DOD, Navy, NMCI Certification Transferal, Signed, and Encrypted Email/Digital Signature Application in ActivID, Outlook, and Adobe CCS
- Utilize Skype/Bomgar/SCCM Remote application software to provide service to both on-site and off-site users
- Working knowledge and experience with Active directory snap-in components
- Direct Konica BizHub and Xerox vendor resolution interface to resolve issues beyond minor printer issues namely toner replacement, paper jams and printer maintenance
- Secure and Unsecured Crestron AV/Projector/LCD Meeting Set-Up and support
- Organize Smartcard Activation/Troubleshooting
- LAN Room Operation of Switches/Patch Panel/Guestnet/Ports.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
IT HELPDESK SPECIALIST
Promantus, Inc
Washington, DC
01.2018 - 06.2019
- Review request and incidents while coordinating with associates; verify equipment availability and schedule appointments with customers within the JIRA ticketing system, through walk-ups, and from remote users
- Maintained an inventory of computers and related equipment; troubleshoot and repair malfunctioning Lenovo and Macbook desktops, laptops, printers and mobile devices
- Monitor the imaging process to ensure a 100% security compliant system and adequate number of deployment ready systems to meet failed equipment requirements
- Test and analyze computer hardware and software malfunctions, while distinguishing between equipment, software, and LAN malfunctions; adjust equipment configurations to resolve all issues
- Deploy IT hardware such as desktop computers, laptops, tablets, monitors, printers and televisions
- Create user profiles, update and transfers users from one system to another
- Perform backups and restore user data as required during system replacements and ensures rigorous application of information security/information assurance polices, principles, and practices
- Review system logs while conferring with users, analyst, contractors while independently restoring data files, reloads,
- or updates software, and coordinates directly with staff
- Monitor and report unauthorized access attempts/breaches while establishing` corrective actions accordingly
- Assemble information and customer feedback to clarify client requirements
- Provide familiarization training for users of new equipment and software as required
- Ensure communication link between mid-tier, client/server, and mainframe computers are operational by monitoring performance
- Coordinate with worldwide users when a computer system must be temporarily Shut-down to resolve operational or reprogramming issues.
- Installed new desktop systems and migrated data to new machines.
- Performed established procedures to identify critical customers and system issues
TIER
R. Emmanuel Consulting and Training Center
Washington, DC
10.2016 - 01.2018
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions. Installed software, modified and repaired hardware and resolved technical issues
- Provided base level IT support to 700 non-technical personnel
- Displayed courteous and strong interpersonal skills with all customer interactions
- Developed quick reference guides to assist end-users with challenging software application features
- Manage Windows 7 and 10 workstations.
- Exceeded goals by 90 percent through effective task prioritization and great work ethic.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
No Degree - CompTia A+
Community College Charter HOPE
Washington, DC 10.2016 - 08.2017
Project – Helpdesk Support Training Program Certificate – - undefined
Spingarn Stay High School
Skills
Diagnostic Resolution, IT Infrastructure, Configuration Management, Network and Systems SecurityProblem Solving, System Upgrades, Regulatory Compliance, Risk Mitigation, Data BackupsTeam Training, User Guides and Documentation, Wireless Networks, System and Software InstallationSecurity Management, Active Directory, Windows Server, Microsoft ExchangeMS Windows OSDell, HP, and Lenovo Windows 7 to Windows 10 PC UpgradeWindows Server 2008, 2012Active Directory User/Device/and OU AllocationMS Outlook/Exchange 2016Linux, Ubuntu, SQL2008, 2012, MS Office 365Server, PC Hardware, Printers, Laptops
Technical Analysis
POS systems operations
Customer service skills
Certification
CompTIA A+ (2TSXJIHKE1Q9SH)
Accomplishments
Numerous recommendations from several departments for impacting the consist workflow of the site, and resolving organizational tickets to assure all customers/users are working at optimum productivity.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
FIELD SERVICE TECH III, FIELD SERVICE
BAE Systems, Inc
06.2019 - Current
IT HELPDESK SPECIALIST
Promantus, Inc
01.2018 - 06.2019
No Degree - CompTia A+
Community College Charter HOPE
10.2016 - 08.2017
TIER
R. Emmanuel Consulting and Training Center
10.2016 - 01.2018
Project – Helpdesk Support Training Program Certificate – - undefined
Spingarn Stay High School