Anthony Robinson
IT Field Service Tech C-202-875-2250
Washington,DC
Summary
Versatile Field Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess the scope of resolving all issues while strategizing. Focused, reliable and results-driven with good safety records and attention to detail; with a solid career history comprising more than 4 years in the field.
Overview
6
6
years of professional experience
8
8
Certificates
1
1
year of post-secondary education
Work History
FIELD SERVICE TECH III, FIELD SERVICE
BAE Systems, Inc
Washington, DC
06.2019 - Current
- Spearhead and troubleshoot repairs of IT equipment; such as desktops, laptops, smart phones, printers, AV and other IT components at the job site
- Install, test, troubleshoot, and maintain software and hardware
- CAC/PIV/ORC certification retrieval, install, export, import, and unlock tasks
- Analyzed and evaluated IT products and related performance
- Maintains site and device organization compliance, effective customer communications, and relations
- Provide onsite technical support for software and hardware installs, hardware moves, upgrades for the LAN room and the end user community as the sole site IT Admin Support
- Address incidents in ServiceNow and all onsite issues that may arise
- Well versed with Cisco VPN AnyConnect Secure Mobility Client
- Provide Cisco VOIP desk phone support
- Provide support for DOD, Navy, NMCI Certification Transferal, Signed, and Encrypted Email/Digital Signature Application in ActivID, Outlook, and Adobe CCS
- Utilize Skype/Bomgar/SCCM Remote application software to provide service to both on-site and off-site users
- Working knowledge and experience with Active directory snap-in components
- Direct Konica BizHub and Xerox vendor resolution interface to resolve issues beyond minor printer issues namely toner replacement, paper jams and printer maintenance
- Secure and Unsecured Crestron AV/Projector/LCD Meeting Set-Up and support
- Organize Smartcard Activation/Troubleshooting
- LAN Room Operation of Switches/Patch Panel/Guestnet/Ports.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
IT HELPDESK SPECIALIST
Promantus, Inc
Washington, DC
01.2018 - 06.2019
- Review request and incidents while coordinating with associates; verify equipment availability and schedule appointments with customers within the JIRA ticketing system, through walk-ups, and from remote users
- Maintained an inventory of computers and related equipment; troubleshoot and repair malfunctioning Lenovo and Macbook desktops, laptops, printers and mobile devices
- Monitor the imaging process to ensure a 100% security compliant system and adequate number of deployment ready systems to meet failed equipment requirements
- Test and analyze computer hardware and software malfunctions, while distinguishing between equipment, software, and LAN malfunctions; adjust equipment configurations to resolve all issues
- Deploy IT hardware such as desktop computers, laptops, tablets, monitors, printers and televisions
- Create user profiles, update and transfers users from one system to another
- Perform backups and restore user data as required during system replacements and ensures rigorous application of information security/information assurance polices, principles, and practices
- Review system logs while conferring with users, analyst, contractors while independently restoring data files, reloads,
- or updates software, and coordinates directly with staff
- Monitor and report unauthorized access attempts/breaches while establishing` corrective actions accordingly
- Assemble information and customer feedback to clarify client requirements
- Provide familiarization training for users of new equipment and software as required
- Ensure communication link between mid-tier, client/server, and mainframe computers are operational by monitoring performance
- Coordinate with worldwide users when a computer system must be temporarily Shut-down to resolve operational or reprogramming issues.
- Installed new desktop systems and migrated data to new machines.
- Performed established procedures to identify critical customers and system issues
TIER
R. Emmanuel Consulting and Training Center
Washington, DC
10.2016 - 01.2018
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions. Installed software, modified and repaired hardware and resolved technical issues
- Provided base level IT support to 700 non-technical personnel
- Displayed courteous and strong interpersonal skills with all customer interactions
- Developed quick reference guides to assist end-users with challenging software application features
- Manage Windows 7 and 10 workstations.
- Exceeded goals by 90 percent through effective task prioritization and great work ethic.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
No Degree - CompTia A+
Community College Charter HOPE
Washington, DC 10.2016 - 08.2017
Project – Helpdesk Support Training Program Certificate – - undefined
Spingarn Stay High School
Skills
Diagnostic Resolution, IT Infrastructure, Configuration Management, Network and Systems Securityundefined
Certification
CompTIA A+ (2TSXJIHKE1Q9SH)
Accomplishments
Numerous recommendations from several departments for impacting the consist workflow of the site, and resolving organizational tickets to assure all customers/users are working at optimum productivity.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
FIELD SERVICE TECH III, FIELD SERVICE
BAE Systems, Inc
06.2019 - Current
IT HELPDESK SPECIALIST
Promantus, Inc
01.2018 - 06.2019
No Degree - CompTia A+
Community College Charter HOPE
10.2016 - 08.2017
TIER
R. Emmanuel Consulting and Training Center
10.2016 - 01.2018
CompTIA A+ (2TSXJIHKE1Q9SH)
Microsoft Outlook
Achieve Global – Stellar Customer Service Certificate
Security + (YKQ0E50HPK4EQP3Q)
Certified Ethical Hacker (CEH) (ECC9214860573)
CYSA+ (T84LT05Q1MV4Q036)
CMRT - Certified Maintenance and Reliability Technician
CME - Certified Maintenance Employee
Project – Helpdesk Support Training Program Certificate – - undefined
Spingarn Stay High School
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