Anthony Robinson
Savannah,GA
Summary
I can handle all situations in an ethical manner. I have taken classes ranging from business management to managing aspects for understanding generations and behavior analysts. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Surf Diner
Surfside Beach, SC
04.2017 - Current
- Cash handling procedures, discounting, inventory, check writing, invoices and making sure shifts run smoothly are just some of the management duties
- I kept the moral in order with staff meetings prior to each shift to make everyone aware of the operations for that day along with quotes to promote confidence and a stable mentality
- While being an operations manager I gained trust and loyalty by assisting the team in all of their duties from dishes, running their food, helping take orders and backing the bar when needed
- Our regulars seen me as a world class citizen and I try to live up to that each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Trained employees on additional job positions to maintain coverage of roles.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Hardscapes
Tiki Lawn Care
Myrtle Beach, SC
05.2017 - 12.2023
- Installed retaining walls, walkways, patios, driveways, and other hardscaping elements.
- Laid out design plans for customers to review.
- Built steps and stairs with brick paver materials.
- Prepared sub-base of crushed stone or gravel with compaction equipment.
- Excavated and leveled soil in preparation for hardscape installation.
- Placed sand between the joints of pavers to ensure proper drainage.
- Incorporated landscaping features such as waterfalls, ponds, fountains into hardscape designs.
- Utilized power tools including drills, saws, hammers when needed for projects.
- Operated heavy machinery such as bobcats and backhoes on site when necessary.
Resident Coordinator
Ardent
Columbus, OH
10.2015 - 03.2017
- Being a resident coordinator, after hours I am responsible for responding to lockouts, water and heating problems along with any other maintenance issues a resident may have
- I am also in charge of newsletters getting to each resident, parking rules and regulations, noise complaints, cleaning the pool, laying salt and scrapping snow
- Each day I check our mailbox and keep contact with the property manager for agenda updates.
- Monitored budget allocations for resident-related activities such as repairs or community events.
- Advised property owners on how to comply with applicable laws and regulations.
- Attended conferences or workshops related to resident advocacy or housing policy changes.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Assistant Banquet Manager/Restaurant Manager
Holiday Inn
Worthington, OH
09.2014 - 03.2017
- Attending mandatory meetings every Tuesday and Thursday to discuss upcoming bids and events with the sales team and finical dept.
- To ensure each function was properly prepared for, I would create the Banquet Order Form for my employees. This details the rooms need for the functions along with all set up instructions, times, and dates accordingly.
- Oversaw daily operations of the banquet department including inventory control and ordering of supplies.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Hired and trained staff and new hires according to company policy and regulations.
- Supervised food preparation, delivery and quality to ensure satisfaction.
- Monitored food quality and presentation for each event to ensure it met standards.
- Resolved any guest complaints or concerns promptly and efficiently.
- Inspected equipment prior to use and maintained cleanliness of banquet spaces during events.
- Managed cash flow for assigned functions, including reconciling payments received with actual sales figures.
- Collaborated with vendors to obtain necessary supplies for events such as linens, tableware, decorations.
- Created detailed reports on banquet activities including financial summaries and labor costs.
- Supervised setup and breakdown of tables, chairs, linens, glassware, china, audio-visual equipment and other items needed for each event.
19 Kilo
Army
Fort Knox, KY
10.2008 - 05.2011
- Operating and maintaining the M1A2 Abrams Tank was first and foremost
- I began as an operator which drives the machine, moving up to loader shortly afterwards
- Many task were given and new trades were learned during this time of service ranging from basic op and control of the engine to even as simple as changing out the tracks if ever needed be.
Education
Skills
- Customer Relations (10 years)
- Budgeting (6 years)
- Scheduling (6 years)
- Order Processing (6 years)
- Invoicing (3 years)
- Inventory Management (6 years)
- Training (6 years)
- Team Building (6 years)
- Management Experience (6 years)
- Microsoft Office
- Bartending
- Banquet Experience
- Restaurant Management
- Property management
- Training & development
- Customer service
- Merchandising
- Leadership
- Events management
- Budgeting
- Financial report writing
- QuickBooks
- Performance Management
- Business Administration
- Staff Development
- Financial Management
- Business Planning
- Performance Evaluations
- Team Leadership
- Supervising experience
- Construction
- Schedule management
Certification
- ServSafe Food Handler
- Frontline Profesional
- ServSafe Alcohol
- Frontline Problem Handling
- Frontline Management
- Frontline Bar Pro
- Food Handler Certification
Additional Information
Being proactive and understanding the importance of so opposed to being reactive and knowing how to plan ahead comes easily. There's no task too big or anyone too small to matter. I can handle any operations and learn the skills quickly to overcome any obstacles the job may present.
Assessments
- Customer service, Proficient, 08/01/21, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 09/01/21, Responding to customer situations with sensitivity
Military Service
Army 19K Honorable Discharge
Personal Information
Willing To Relocate: Anywhere
Timeline
Hardscapes
Tiki Lawn Care
05.2017 - 12.2023
Manager
Surf Diner
04.2017 - Current
Resident Coordinator
Ardent
10.2015 - 03.2017
Assistant Banquet Manager/Restaurant Manager
Holiday Inn
09.2014 - 03.2017
19 Kilo
Army
10.2008 - 05.2011