Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anthony ROCHE

Brookhaven,MS

Summary

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
  • Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Head Technician

Emmett's Outdoors
01.2021 - Current
  • Thorough and detailed repairs and service of engines or units, increasing unit efficiency while ensuring its longevity and customer satisfaction
  • Re-building engines or units as necessary, utilizing all skill-sets such as technical assessment of parts integrity, welding, electrical testing, and codification assessments
  • Stringent upkeep of certifications and constant learning for personal edification in order to better fulfill needs on the job
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Worked with diverse types of weather and ground conditions.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Repaired and replaced worn and damaged components.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Read and followed technical documentation to complete accurate repairs.
  • Investigated customer complaints to identify cause of malfunctions.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Retained accurate records of purchases, titles and sales.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.

Wrecker driver/Mechanic/sander/stain

Davis Wrecker
01.2019 - 01.2021
  • Quick response time, Emotional de-escalation of a situation
  • Fast learner, have knowledge of tools, do well under pressure
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Operated with safety and skill to avoid accidents and delays.
  • Delivered exceptional tow truck service across region and liaised with local authorities.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Hooked tow trucks to trailer hitches and fastened attachments with hitchpins.

Installer

Commerical millwork spec. (CMS)
01.2016 - 01.2019


  • Visited residential and commercial locations to remodel facilities or put in new cabinetry and millwork.
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Worked in manufacturing environment to install cabinets in pre-fabricaged business.
  • Checked work for compliance with quality standards.
  • Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
  • Measured, cut and installed drywall, paneling and other materials.
  • Shaped or cut materials to specified measurements using hand tools, machines and power saws.
  • Assembled and installed furniture and cabinetry.
  • Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
  • Specialized in finish carpentry.
  • Managed inventory of tools, supplies and equipmen

Shift Lead

Papa John's Pizza
01.2014 - 01.2016
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Set overall vision and provided team leadership.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Delegated high volumes of work to empower team, build trust, and assist with professional development.

Shift Lead Supervisor

Blockbuster Video
08.2011 - 01.2014
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Enforced company policies and regulations with employees.
  • Held monthly financial review with department managers and supervisors.
  • Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed staff hiring, training and supervision.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Cultivated professional working relationships with peers and supervisors.
  • Supervised ongoing daily production phases.

Education

GED -

MGCCC
Gautier, MS
03-2010

Skills

  • Small Engine Technician
  • Deadline management
  • Hardware configuration
  • Workload management
  • Schematic reading
  • Schematic interpretation
  • Power tool proficiency
  • System diagnostics
  • Hardware installation
  • Safety
  • Finishing skills
  • Carpentry experience

Certification

  • Kawasaki Engine Technician Certificate
  • Kohler Engine Technician Certification
  • SCAG Machines Certified Technician

Timeline

Head Technician

Emmett's Outdoors
01.2021 - Current

Wrecker driver/Mechanic/sander/stain

Davis Wrecker
01.2019 - 01.2021

Installer

Commerical millwork spec. (CMS)
01.2016 - 01.2019

Shift Lead

Papa John's Pizza
01.2014 - 01.2016

Shift Lead Supervisor

Blockbuster Video
08.2011 - 01.2014

GED -

MGCCC

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Anthony ROCHE