Anthony Rockman
Novelty
Summary
Dynamic business leader with proven success at Bedford Nissan Collision Center, enhancing customer satisfaction and driving profitability through effective operations management and relationship building. Skilled in negotiation and team leadership, I foster high-performing teams and implement strategic plans that exceed goals and boost efficiency.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner and Operator
Bedford Nissan Collison Center
02.2016 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Reviewed production schedules and streamlined processes.
Manager
Frankie & Dylans
11.2004 - 01.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
General Studies
Cleveland State University
Cleveland, OH08-1999
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Business planning
- Staff management
- Team oversight
- Staff hiring
- Business development
- Business launch
- Business administration
- Consulting
- Negotiation
- Sales leadership
- Sales management
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Goal setting
- Scheduling
- Effective leader
- Inventory tracking and management
Certification
- Certified ICAR Platinum pro level 3
- Certified First Business Relations PPG
- Factory Certified OEM Calibrations Astech
- OEM Certified repair through Nissian, Infinity, Kia, Hyundai , and FCA/Mopar
Timeline
Owner and Operator
Bedford Nissan Collison Center
02.2016 - 09.2024
Manager
Frankie & Dylans
11.2004 - 01.2016
General Studies
Cleveland State University
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