Anthony Rodriguez
Miami,FL
Summary
Hello and thank you for considering my application. I am excited about the opportunity to bring my skills and experiences to your team. For four years, I have honed my abilities as a Quality Assurance Analyst and Customer Service Associate at Assurant in Miami. In this role, I monitored phone calls, ensuring adherence to company policies and procedures while providing constructive feedback to agents. My attention to detail allowed me to identify trends and areas for improvement, leading to enhanced customer satisfaction and operational efficiency. I am confident that my background in quality assurance, and my passion for excellence, make me a strong candidate for this position. I am eager to bring my skills to your team and contribute to the continued success of your organization.
Overview
7
7
years of professional experience
Work History
Patient Financial Service Specialist
Community Health Of South Florida
04.2025 - Current
- Provided frontline support for patient financial services including registration, insurance verification, billing, and collections in a high-volume healthcare setting.
- Accurately reviewed and entered patient demographic and insurance information into electronic health record (EHR) systems such as Epic, ensuring compliance with HIPAA regulations.
- Resolved patient billing inquiries and coordinated with payers and internal departments to facilitate claims processing and reimbursement.
- Educated patients on financial responsibilities, payment plans, and available assistance programs to improve collections and patient satisfaction.
Patient Care Coordinator
Premium Health Care
05.2024 - 08.2024
- Patient Reception and Check-in: Greeted patients upon arrival, verified appointment details, and ensured all necessary paperwork was completed.
- Scheduling and Appointments: Managed appointment scheduling, including booking, rescheduling, and canceling patient appointments, ensuring optimal use of the clinic's time and resources.
- Patient Records Management: Maintained accurate and up-to-date patient records, including medical histories, insurance information, and treatment plans.
- Insurance Verification and Billing: Verified patient insurance coverage, processed insurance claims, and handled patient billing inquiries.
- Patient Communication: Acted as the primary point of contact for patients, providing information, answering questions, and addressing concerns via phone, email, and in-person.
- Coordination of Care: Assisted in coordinating patient care with doctors, nurses, and other healthcare professionals to ensure seamless and efficient patient experiences.
- Office Administration: Performed general office duties, including filing, faxing, and handling correspondence, while maintaining a clean and organized work environment.
Patient Care Representative
Mia Aesthetics
08.2023 - 03.2024
- Provided personalized care and support to patients after cosmetic surgery procedures.
- Conducted follow-up calls to assess patient recovery and address any concerns.
- Educated patients on post-operative care instructions and lifestyle modifications.
- Coordinated with healthcare providers to ensure continuity of care for patients.
- Documented patient progress and maintained accurate records.
Quality Assurance Analyst
Assurant
05.2019 - 03.2022
- Identify QA deficiencies through root cause analysis.
- Partner with Training and Management to identify programs that reduce errors and improve both individual and department results.
- Develop tools, resources, and job aids to improve individual and overall results.
Customer Service Associate
Assurant
02.2018 - 05.2019
- Delivering exceptional customer service for all customers and suppliers by providing timely and accurate response over the phone and via e-mail.
- Resolving claims in the most cost-effective and time efficient manner whilst complying with all internal and external regulatory requirements.
- Managing claim enquiries received via inbound / outbound calls and emails.
- Efficiently and effectively resolving customer complaints and/or objections within delegated authority to ensure the best possible outcome for the customer and Assurant.
- Working effectively in a team environment, collaborating with others and sharing knowledge and skills to achieve team goals and objectives.
Education
High School -
Miami Southridge Senior High School
Miami Florida01.2014
Skills
- Client retention strategies
- Cross-functional coordination
- Scheduling
- Complaint resolution
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Patient Financial Service Specialist
Community Health Of South Florida
04.2025 - Current
Patient Care Coordinator
Premium Health Care
05.2024 - 08.2024
Patient Care Representative
Mia Aesthetics
08.2023 - 03.2024
Quality Assurance Analyst
Assurant
05.2019 - 03.2022
Customer Service Associate
Assurant
02.2018 - 05.2019
High School -
Miami Southridge Senior High School
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