Anthony Rodriguez
Miami
Summary
Customer-focused logistics coordinator with extensive experience in dispatch coordination and safety protocols. Enhanced service efficiency through effective relationship management and compliance with health regulations. Optimized transport schedules and maintained safety standards to drive operational efficiency. Dedicated professional with a versatile background in customer service and logistics. Known for strong relationship-building skills and effective dispatch coordination. Ready to leverage expertise to enhance service delivery and streamline processes.
Overview
6
6
years of professional experience
Work History
Host, Food Runner, Dishwasher
Chilis's Bar and Grill
Miami
03.2023 - Current
- Greeted guests warmly and ensured a positive first impression.
- Managed seating arrangements to optimize table turnover efficiently.
- Ensured cleanliness and organization of host stand area to enhance guest experience.
- Coordinated with team members to streamline service flow during busy shifts.
- Addressed guest inquiries and concerns with professionalism to foster positive relationships.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Handled incoming calls efficiently to provide timely support to guests.
Dispatcher
The Heat Express
Doral
03.2022 - 01.2023
- Coordinated transport schedules to ensure on-time delivery of heating equipment, enhancing customer satisfaction.
- Assigned drivers to appropriate routes based on customer needs.
- Communicated with drivers to confirm routes and address concerns.
- Monitored dispatch software to track vehicle locations and statuses.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Managed customer inquiries regarding delivery timelines and services to provide accurate information and improve service experience.
- Resolved customer complaints related to service issues or delays, fostering positive relationships and retention.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions.
- Assisted in training new dispatchers on systems and procedures.
Safety Ambassador
Amazon
Miami
02.2021 - 01.2022
- Conducted safety training sessions for new employees and team members.
- Monitored safety protocols across fulfillment center operations daily.
- Inspected equipment and workspaces to ensure compliance with safety standards.
- Provided guidance on proper use of personal protective equipment to staff.
- Analyzed incident reports to pinpoint safety practice improvements.
- Devised strategies to mitigate risks in hazardous materials handling.
- Partnered with teams to foster a proactive culture of safety and awareness.
Merchandise Stocker
Bath & Body Works
Miami
07.2020 - 01.2021
- Stocked shelves with merchandise to create appealing product displays that attracted customer attention.
- Assisted customers in locating products and answering inquiries.
- Collaborated with team members to ensure timely product replenishment, enhancing customer satisfaction.
- Monitored inventory levels to identify restocking needs.
- Organized inventory in stockroom for quick access, streamlining restocking processes.
- Ensured product pricing and labeling accuracy on shelves.
- Participated in store promotions by arranging featured merchandise displays.
Machine Operator
Saul Signs
Hialeah
01.2020 - 06.2020
- Operated printing machines for sign production, ensuring quality and efficiency.
- Monitored machine performance and performed routine maintenance to uphold operational standards.
- Loaded materials into machines according to specifications and safety guidelines.
- Adjusted machine settings based on material type and design requirements.
- Monitored machine feed and speed to ensure optimal performance during production.
- Inspected finished products for quality assurance before shipment.
- Monitored machine operations to quickly detect and address product defects.
- Carry out regular safety checks on machinery prior to operation.
- Trained new operators on equipment use and safety procedures regularly.
- Collaborated with team members to meet project deadlines, contributing to overall team success.
- Maintained a clean and organized work area to ensure safety compliance.
- Comply with company policies regarding quality control procedures.
- Prepared machine for production processes by equipping with required tools and parts.
Education
High School Diploma -
Hialeah Senior High School
Hialeah, FL05-2021
Skills
- Customer service
- Safety protocols
- Equipment operation
- Inventory management
- Logistics management
- Dispatch coordination
- Training techniques
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Host, Food Runner, Dishwasher
Chilis's Bar and Grill
03.2023 - Current
Dispatcher
The Heat Express
03.2022 - 01.2023
Safety Ambassador
Amazon
02.2021 - 01.2022
Merchandise Stocker
Bath & Body Works
07.2020 - 01.2021
Machine Operator
Saul Signs
01.2020 - 06.2020
High School Diploma -
Hialeah Senior High School