Anthony Rogers
Phoenix,AZ
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Well-rounded Front desk Associate committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Aim2Please Ultra Klean
Tempe , AZ
11.2023 - Current
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Answered phone and emails to make reservations and take guest information.
- Greeted guests upon arrival and provided excellent customer service.
Delivery Driver
Pro Delivery
Chandler , AZ
09.2022 - 12.2023
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
Technician
Firestone Tires
Rockford , IL
06.2022 - 02.2023
- Replaced defective components or parts as needed.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
Education
Automotive Engineering - Automotive Engineering Technology
Lincoln College of Technology - Indianapolis
Indianapolis, IN03-2022
Skills
- Staff Management
- Administrative Skills
- Scheduling Appointments
- Technical Support
- Cash Handling
- Time Management
- Scheduling
- Problem-Solving Skills
- Listening Skills
- Effective Planning
Timeline
Front Desk Associate
Aim2Please Ultra Klean
11.2023 - Current
Delivery Driver
Pro Delivery
09.2022 - 12.2023
Technician
Firestone Tires
06.2022 - 02.2023
Automotive Engineering - Automotive Engineering Technology
Lincoln College of Technology - Indianapolis
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