Anthony Rojas
Miami,FL
Summary
Experienced professional with a strong background in customer interactions and service solutions. Demonstrated expertise in conflict resolution, communication, and problem-solving, resulting in high levels of customer satisfaction and loyalty. Proven ability to collaborate effectively with team members and adapt to changing needs, consistently achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting both customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Heavy Machine Mechanic Assistant
White Rock Quarries
01.2024 - Current
- Assist a main mechanic with emergency repair calls around the work site, ensuring minimal downtime for machinery and equipment
- Support regular maintenance tasks to keep machinery running efficiently and safely
- Achieved forklift certification and contributed to the smooth operation of heavy machinery at the site.
- Conducted routine maintenance and inspections to identify and address mechanical issues.
- Utilized computerized analytical software to detect potential mechanical problems.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Realtor
Re/Max First
01.2020 - 01.2024
- Successfully contributed to a team that achieved $5,000,000 in sales volume in 2023
- Used strong negotiation skills to help clients secure favorable deals on homes, ensuring high levels of client satisfaction.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing client delays and challenges.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Customer Service Associate
Cricket Wireless
01.2019 - 01.2020
- Top sales performer for three consecutive months by consistently exceeding sales targets and upselling phone plans and accessories
- Provided excellent customer service by helping clients choose the best phone plans, resolving technical issues, and promoting new products
- Trained new employees in customer service techniques and product knowledge, contributing to the store's overall performance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
High School Diploma -
Miami Coral Park High School
Miami, FL01.2019
Skills
- Negotiation
- Operations management
- Client Relationship Management
- Real Estate Transactions & Closings
- Scheduling & Coordination
- Upselling & Product Recommendations
- Inventory Management
- Problem Solving & Multi-tasking
- Troubleshooting skills
- Excellent Communication
- Critical Thinking
Accomplishments
- Collaborated with team of 3 in the development of [Project name].
Certification
- Real Estate Sales Associate 2020
- Florida 2-15 Life, Health and Variable
Annuities Agent license 2024
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Heavy Machine Mechanic Assistant
White Rock Quarries
01.2024 - Current
Realtor
Re/Max First
01.2020 - 01.2024
Customer Service Associate
Cricket Wireless
01.2019 - 01.2020
- Real Estate Sales Associate 2020
- Florida 2-15 Life, Health and Variable
Annuities Agent license 2024
High School Diploma -
Miami Coral Park High School
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