ANTHONY ROMAN
Clermont,FL
Summary
Customer-focused individual with a strong work ethic and superb attention to details and followthrough. Flexible/adaptable; rapidly assimilate new ideas, procedures and systems. Outstanding rapport and communication with guests as well as co-workers and management. Excellent skills in organizing, coordinating, trouble-shooting and problem-solving. Effective as a team player or independent worker within various environments.
Overview
13
13
years of professional experience
Work History
Route Delivery Driver
Swift Transportation
02.2022 - 01.2024
- Transports trailers to appropriate destinations in an accurate and timely manner
- Operated in-cab computer to communicate with dispatch for directions, progress of delivery/pick-up, and to update driver logs
- Operate tractor/trailer unit safely by adhering to all safety requirements, to include placing trailers in designated locations
- Punctual with all pick-up and deliveries and never had a late delivery noted on my record
- Conducted daily DOT pre/post trip inspections according to a set checklist.
Driver Specialist
Waste Management
12.2017 - 02.2022
- Ensured garbage was removed, transported and disposed if in accordance to set policies and procedures
- Maintain customer relations and problem solve to keep customers happy
- Service routes that have up to 1200 homes daily
- Regularly lift 10-70lbs
- Performed pre and post trip of refuse truck before leaving the yard and when returning to yard daily
- Noted any defects with truck discovered with shop to ensure there was no down time with truck while on route
- Collected an average of 75tons of refuse per week by hand.
CDL A OTR Driver
Werner Enterprises
07.2017 - 12.2017
- Performed deliveries throughout the lower 48 states
- Operated in-cab computer to communicate with dispatch for directions, progress of delivery/pick-up, and to update driver logs
- Obeyed all local & state traffic laws
- Punctual with all pick-up and deliveries and never had a late delivery noted on my record
- Conducted daily DOT pre/post trip inspections according to a set checklist.
Disney's Saratoga Springs Resort & Spa / Disney's Old Key West Resort
Walt Disney World
01.2013 - 01.2017
- Function in various capacities such as Front Desk Cashier; Concierge; Front Office Operation's Support; Frontline Service Advisor
- Provide exemplary guest service to exceed expectations and ensure an extraordinary experience
- Assist the Front Office Leadership team in ensuring the smooth and efficient overall day-to-day operations of the Front Desk
- Ensure department adherence to company policies, procedures and standards to ensure that Guest expectation's are exceeded
- Manage daily operational needs to ensure adequate staffing levels
- Handle & coordinate room assignments and pre-arrivals of our Guest.
- Resolved client concerns promptly, ensuring a positive resolution that promoted long-term loyalty to the spa facility.
- Managed client files efficiently, safeguarding sensitive personal information while facilitating seamless service delivery.
Luggage Manager at Disney's Art of Animation
BAGS Inc.
04.2012 - 08.2013
- Designed and developed logistics for the opening of the resort operation including: layout of luggage room, storage logs, and show quality standards
- Mirrored processes and procedures for Luggage from Disney's Pop Century Resort to create consistency
- Identified and selected employees for opening team to ensure desired skill sets were met
- Created employee recognition program, inspired and motivated cast members to provide a seamless guest experience
- Monitor budgets and operating metrics, diagnose/improve procedures and performance
- Partner with the Front Office team in focusing on driving improvements in rooms ready scores and luggage delivery time standards providing accountability towards meeting the arrival scores
- Maintain and monitor weekly scheduling, payroll and employee development.
Luggage Manager at Disney's All Star Resort
BAGS Inc.
04.2011 - 04.2012
- Produced weekly budget hour allowances in comparison to scheduled hours
- Developed training checklist and operational guidelines to increase the level of consistency among new hires
- Managed up to 3 operations at a time containing 90 employees with diverse backgrounds.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Skills
- Customer Service-Oriented
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Data Entry
- Call center experience
- Computer Proficiency
- Complaint Handling
Timeline
Route Delivery Driver
Swift Transportation
02.2022 - 01.2024
Driver Specialist
Waste Management
12.2017 - 02.2022
CDL A OTR Driver
Werner Enterprises
07.2017 - 12.2017
Disney's Saratoga Springs Resort & Spa / Disney's Old Key West Resort
Walt Disney World
01.2013 - 01.2017
Luggage Manager at Disney's Art of Animation
BAGS Inc.
04.2012 - 08.2013
Luggage Manager at Disney's All Star Resort
BAGS Inc.
04.2011 - 04.2012
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