Anthony Romero
Gardena,CA
Summary
Highly motivated individual with experience in effectively managing staff, implementing housing placement, and landlord engagement. Skilled in team leadership, relationship building, client-facing communication, problem-solving, stakeholder awareness, and time management resulting in meeting program outcomes. Enthusiastic to join an organization where I can apply critical thinking and adaptability skills to assist people experiencing homelessness and provide them access to housing-related programs.
Overview
10
10
years of professional experience
Work History
Program Manager
The People Concern
04.2023 - Current
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Provide leadership to all Project-based Housing Department staff to ensure they learn the intake process, required resource eligibility screening, assessment documentation, and housing application paperwork.
- Act as primary liaison between client, case management team, property management and housing authority to mitigate barriers to eligibility.
- Provide daily coordination and oversight of program operations and program activities by providing individual and team supervision, support, and hands on training.
- Review housing subsidy / voucher applications (LACDA / HACLA) and property management applications to confirm accuracy and completion and audit files to ensure access to required supportive documentation.
Housing Navigator
The People Concern
11.2022 - 04.2023
- Carry a caseload of 20 clients to prepare and ensure that their housing matches are successful, as signified by signing of lease
- Develop individualized case plans with measurable goals and objectives to assist participants in achieving their desired outcomes
- Maintain up to date, accurate, and complete data and progress notes, records, and communication logs regarding referrals, and housing applications in electronic database such as HMIS
- Assess clients' eligibility for public assistance; provide referrals and assist clients with obtaining benefits
- Implement and consistently practice harm reduction, trauma informed care, housing first and integrated care interventions.
PrEP Navigator
AIDS Healthcare Foundation
04.2021 - 10.2022
- Facilitate center outreach, linkage, education, resources, and services regarding effective HIV prevention methods
- Conduct targeted outreach—both traditional and internet—on PrEP/PEP to high-risk individuals among diverse populations, including gay, bisexual, and other men who have sex with men (MSM); transgender individuals; and communities of color
- Maintain thorough and accurate progress notes, files, and correspondences
- Providing appropriate level of guidance and support to assist participants in attaining basic needs, addressing their action plan goals, and overcoming financial challenges
- Enroll, and provide care management services to clients to truly link to access PrEP, assist to remain compliant to PrEP, and/or retain care.
Billing Specialist
Stars Behavioral Health Group
10.2019 - 04.2021
- Serve as a contact to various county Revenue Management departments regarding any issue related to Medi-Cal, Medicare, or insurance eligibility, billing, etc
- Audit SBHG program rosters for data entry errors and correct as necessary
Patient Support Representative
HealthCare Partners Medical Group
08.2014 - 10.2019
- Improved patient satisfaction by providing timely and accurate information on medical services and appointments.
- Patient registration, verify eligibility and benefits, and all other internal departments
- Provide services to internal and external patients involving the exchange of complex and sensitive information while acting as a patient advocate
Education
Bachelors of Sociology -
California State University, Long Beach
Long Beach, CA05.2021
Skills
- Experience in Microsoft Office, with focus on Excel, Outlook, and Word
- Excellent Conflict Resolution Skills
- Exceptional Verbal and Written Communication Skills
- Experience with HMIS
- Detail Oriented
- Cross-Functional Team Collaboration
Languages
English
Spanish
Timeline
Program Manager
The People Concern
04.2023 - Current
Housing Navigator
The People Concern
11.2022 - 04.2023
PrEP Navigator
AIDS Healthcare Foundation
04.2021 - 10.2022
Billing Specialist
Stars Behavioral Health Group
10.2019 - 04.2021
Patient Support Representative
HealthCare Partners Medical Group
08.2014 - 10.2019
Bachelors of Sociology -
California State University, Long Beach