Anthony Rondinone
Jersey City,NJ
Summary
Automotive solutions professional with 10 years of experience in both sales and service. Excellent time management and communication skills with the ability to adapt in a fast paced and ever changing environment. Highly motivated and driven individual with a results oriented mentality. Strong experience in team environments and a leader by example.
Overview
11
11
years of professional experience
Work History
Business Solutions Analyst
Tekion
04.2024 - 06.2024
- Responsible for implementing customer and dealer facing software solutions for large retail dealerships.
- Conducted virtual meetings to train and configure Tekion's Digital Retail Platform.
- Facilitated communication between technical teams and stakeholders, bridging gaps and streamlining project execution.
Launch Manager
Ikon Technologies
04.2023 - 04.2024
- Manage the deployment of Ikon's telematics based fleet management and vehicle recovery solutions for more than 40 new and used car dealerships
- Lead trainings for both Variable and Fixed ops management teams to ensure customers are selling and utilizing the Ikon platform to improve overall dealership experience
- Manage a team of 5-15 installers and trainers during each deployment to properly train, install, and implement Ikons solution in all departments
- Complete pre and post deployment meetings to address all software and training needs of each dealership
- Integrate the dealerships CRM,DMS, and F&I menus with Ikons solutions
- Perform all post deployment meetings and follow up calls to ensure the success of each implementation
Dealer Success Consultant
Ikon Technologies
07.2021 - 04.2023
- Trainer, and key contact for 24 automotive dealerships in assigned territory
- Improved dealerships sales and service processes to manage the successful integration of Ikon's Fleet management, Marketing, and consumer Platforms
- Increased overall sales and penetration rates of Ikon's customer facing vehicle recovery systems for all every assigned account resulting in increased revenue and customer retention
- Maintained and exceeded all KPI's contributing to overall success and health of each account
- Conducted ongoing training for all dealership departments to ensure all staff followed established best practices
- Handled all customer issues related to Ikon products for each location
Sales Development Representative
AutomotiveMastermind Inc
11.2019 - 02.2021
- Identified, researched, and communicated with prospects to create new sales opportunities
- Targeted new and existing accounts by phone, email, and social to schedule product demonstrations with key decision makers in assigned market
- Developed and executed territory plans with Regional Area Managers and Business Managers
- Worked with Marketing departments to develop and deploy campaigns to target key accounts
- Maintained account records and prospecting activity in Salesforce
- Built and Maintained a sales pipeline contributing to increased market share and revenue
- Consistently meet and exceeded activity quotas of 40 touch points a day
- Collaborated closely with account executives to build clear pictures of prospects' needs and pursue continuous knowledge development
- Delivered initial telephone consultations with warm leads, applying different sales strategies to overcome objections.
Business Development Coordinator
BMW Of Brooklyn
08.2015 - 11.2019
- Responsible for scheduling service appointments and handling all inbound and outbound leads
- Assisting with technical service related customer concerns
- Consistently exceeded appointment quotes of 20 per day contributing to increased service revenue
- Certified BMW Genius / Product Trainer
- Educated customers and trained employees on new BMW services and features
- Developed a product training process within the service centre to increase customer satisfaction and retention
- Organized schedules and responsibilities for a team of 4
- Improved vehicle intake and delivery process improving overall customer experience and facility workflow
- Assisted with implementing new software solutions to improve department effectiveness
- Influenced key decision-making and established trust with stakeholders.
Service Manager / Service Writer
Alpharetta Auto Deals
05.2013 - 05.2015
- Developed and improved facility processes leading to increased productivity
- Hired, trained and supervised team of service staff members to meet business goals.
- Responsible for shop budget and parts inventory
- Built and maintained strong relationships with vendors and suppliers
- Achieved significant profit increases
- Organized shop work flow and all service writing
- Prepared RO's and assigned workloads to achieve service targets.
- Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
Sales Representative
Alpharetta Auto Deals
03.2013 - 05.2015
- Achieved and exceeded all sales goals
- Structured and submitted loan applications
- Assisted with online marketing and vehicle pricing
- Expanded customer base through cold calling, networking, and relationship building.
Skills
- Vendor Evaluations / Solution Selections
- Verbal and Written Communication
- Software Implementation
- Team Leadership
- Customer Relationship Management (CRM)
- Customer Success
- Account and Project Management
- Process Improvement
- Prospecting and opportunity development
- Microsoft office, Google Suite, CRM Software
- Time Management
- Staff Management
Timeline
Business Solutions Analyst
Tekion
04.2024 - 06.2024
Launch Manager
Ikon Technologies
04.2023 - 04.2024
Dealer Success Consultant
Ikon Technologies
07.2021 - 04.2023
Sales Development Representative
AutomotiveMastermind Inc
11.2019 - 02.2021
Business Development Coordinator
BMW Of Brooklyn
08.2015 - 11.2019
Service Manager / Service Writer
Alpharetta Auto Deals
05.2013 - 05.2015
Sales Representative
Alpharetta Auto Deals
03.2013 - 05.2015