Dynamic public service professional with extensive experience in community corrections, fostering strong partnerships and maintaining customer satisfaction. Adept at process optimization, consistently delivering quality results with speed and efficiency. Recognized for an outgoing and positive demeanor, excelling in building trust and rapport with diverse stakeholders. Committed to contributing to organizational success through relationship development and collaborative teamwork.
Overview
31
31
years of professional experience
1
1
Certification
Work History
School Resource Officer
Tristar Security Service
08.2024 - Current
Conducted school security inspections.
Fostered a positive school environment by building strong relationships with students, staff, and parents.
Provided security and safety to school staff and students.
Enhanced school safety by conducting regular campus patrols and monitoring potential threats.
Security Officer
Tristar Security Service
08.2023 - 08.2024
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Administrator
Probation and Parole Services Region I
07.2018 - 06.2023
Professional manager of 223 employees in 44 counties, 38 sub-offices, located in Eastern Oklahoma.
Responsible for behavior change of approximately 13,500 offenders in the community.
The management of a financial budget totaling $1,900,000 for the fiscal year.
A crucial part of a strategic management team developing policy and procedures to promulgate to the Region.
Ensure all employees adhere to statutes, policies and processes
Management of all human resources for the Region, e.g., hiring, background investigations, progressive discipline, demotions, and terminations.
Promote safety, ensure all law enforcement activities are in accordance with policy and procedures.
Part of a learning organization that facilitates the learning of the team, and continuously transforms to face weaknesses and challenges.
Procured through business applications all of the Region's materials, security equipment, fleet supplies, and all other supplies as needed.
The daily uses of all the agencies computer applications, e.g., word, excel power point, office 365, Wrike, spreadsheets, and workday.
Review documents and obtained additional information to complete accurate paperwork and avoid delays.
Process financial documents, contracts, expense reports and invoices.
Prepare and proofread internal and external communications for syntax and grammar.
Create memos, letters and other documents, fostering internal and external communication.
Filter emails based on importance and escalated issues to leadership.
Manage service agreements and purchase orders to drive budget performance and meet schedule requirements.
Collaborate with administrative support to oversee calendars and prioritize meetings and appointments.
Coordinate schedules, administrative functions, quality assurance and process improvements to bolster operational output.
Complete benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
District Supervisor
Southeast District Probation and Parole
09.2016 - 07.2018
Professional manager of 140 employees in 22 counties, 18 sub-offices, and 5 work centers, in Southeast Oklahoma.
Responsible for behavior change of approximately 3400 offenders in the community and 500 in work centers.
The management of a district budget totaling $2,687,218.00.
Provide a safe, secure and efficient operation at 5 work centers, for community offenders, and employees.
Ensure that supervision policies are in compliance with ACA standards.
Provide a timely and appropriate response to all issues that arise in the district.
Reduced escapes by 2% and technical revocations in the community by 5%.
Promote employee safety and ensure all law enforcement activities are in accordance with policy and procedures.
Implemented PREA standards in the district to include monitoring, audits, and training of employees.
Offenders are also provided PREA orientation upon arrival.
Management of all human resource aspects of the District to include: hiring, background investigations, training, grievance resolutions, and terminations.
Procured through business applications all of the District's materials, security equipment, fleet supplies, and all other supplies as needed.
The daily uses of all the agencies computer applications, e.g., word, excel power point, office 365, and spreadsheets.
Administrator of Probation and Parole
Oklahoma Corrections
09.2015 - 09.2016
Professional manager of 440 employees and approximately 30,000 offenders for the State of Oklahoma.
Ensure state supervision policies complied with ACA standards and statutes.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Processed financial documents, contracts, expense reports and invoices.
Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
Prepared and proofread internal and external communications for syntax and grammar.
Created memos, letters and other documents, fostering internal and external communication.
Filtered emails based on importance and escalated issues to leadership.
Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
Handled requests-for-information and delegated customer service tasks to appropriate employees.
Tracked project performance data to generate reports and keep management informed of important trends.
Developed long-term budgets to assess office expenditures and perform inventory management.
Automated office operations, managed client correspondence and tracked records.
Disseminated company updates and process changes to personnel.
District Supervisor
Southeast District Community Corrections
04.2013 - 09.2015
Professional manager of 140 employees in 22 counties, 18 sub-offices, and 5 work centers, in Southeast Oklahoma.
Responsible for approximately 3400 offenders in the community and 500 inmates in work centers.
The management of a district budget totaling $2,687,218.00.
Provide a safe, secure, and efficient operation at 5 work centers, for community offenders, and employees.
Ensure that supervision policies comply with ACA standards, and state statutes.
Provide a timely and appropriate response to all issues that arise in the district.
Promote employee safety to ensure all law enforcement activities are in accordance with policy and procedures.
Implemented PREA standards in the district to include monitoring, audits, and training of employees.
Management of all human resource activities in the District.
Mentored newly hired employees by explaining tactics for building sales pipelines.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Assistant District Supervisor
Southeast District Community Corrections
01.2008 - 04.2013
Professional manager of 7 Team Supervisors and approximately 42 probation and parole officers in assigned geographical areas assuring best practice.
Reviewed customer complaints to determine appropriate methods for resolution.
Recruited and trained new employees to meet job requirements.
Compile, review, and maintain data to ensure adherence to policies, procedures, state statutes, and practices.
Collaborate with internal and external stakeholders to enhance services provided by staff and gain knowledge of projected needs.
Conduct staff meetings to discuss methods for implementation of directives, policies, and procedures of operating units.
Determined workflow, lines of supervision, assignment of duties.
Acting District Supervisor as needed in the district and responsible for the administrative and operational activities of a district in accordance with department guidelines.
Implemented Fieldware pilot project for supervision fee collections in the district.
Assisted with implementation of current Offender Banking System and continued implementation of evidence-based principles into supervision practice.
Simultaneously supervised a community work center and probation and parole district.
Implemented current PREA standards in the district to include monitoring, audits, and training of employees.
Ensured that information systems in the assigned areas provide accurate and current data to support management information decisions for the district, as well as compliance with a variety of reporting and auditing requirements.
Team Supervisor
Southeast District Community Corrections
07.2000 - 01.2008
Managed a team of probation and parole officers in 5 rural Southeast Oklahoma counties.
The decision-maker in dealing with difficult and unusual situations pertaining to offender supervision.
Planning and coordinating work in a specific area or assist in the management of a district or sub-division.
Established priorities, instructed, and coached employees on specific tasks, job techniques, trained new employees and responded to questions from other officials on policy and procedure.
Interacted with local stakeholders to discuss ideas and needs in probation and parole services; implemented evidence-based supervision in Southeast District Community Corrections.
Conducted annual training in safety, PREA implementation, developed district key control and managed team fleet records.
Probation Officer
Southeast District Community Corrections
08.1995 - 07.2000
Supervised a diverse caseload of adult felons by employing motivational interviewing skills to complete a scientific assessment of criminogenic risk/need and to determine the offender's stage of change for each identified criminogenic need.
Referred offenders to appropriate treatment and/or programs to target the offender's primary criminogenic needs.
Monitoring activities of offenders to ensure adherence to action steps negotiated through transition planning and to conditions ordered by releasing authority.
Assisting offenders in obtaining and maintaining employment, engaging ongoing support for the offender in the community by assisting the offender in identifying a network of family and friends with a pro-social orientation.
Conducted various investigations including: pre-sentence, interstate, pre-pardon, and pre-parole.
Prepare reports concerning activities of offenders and provide recommendations for the use of the releasing authority.
Maintain documentation, physical and electronic, relating to the management of offender caseload.
Monitor payment of financial obligations ordered by the releasing authority, collect and document offender payments.
Assisted in security operations in the event of a prison riot or disturbance, arrests, and transports when required.
Conducted periodic screening for drug and alcohol use by offenders.
Completed police academy for Oklahoma law enforcement officer CLEET certification, and training for critical incident response.
Answered phone calls concerning clients, handled complaints and responded to requests for information.
Monitored offenders' activities regarding fulfillment of court ordered requirements.
Correctional Officer
Jackie Brannon Community Center
11.1994 - 08.1995
Assigned to security at a unit housing facility in a minimum setting for 132 offenders.
Transported inmates to and from court hearings, medical facilities, classes or recreational activities.
Tracked inmates through head counts, visitor logs and scheduled activities.
Booked new inmates into facility and processed inmates for release.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Observed behavior of residents individually and in groups.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Conducted routine and emergency head counts.
Inspected cells and conducted random searches of common areas.
Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
Education
Correctional Leadership Development Series I, II, III, IV -
Oklahoma DOC
Norman, OK
Management Development For Women And Minorities - undefined
National Institute of Corrections
Aurora, CO
Council on Law Enforcement Education and Training Certified Law Enforcement Officer - undefined
CLEET
Broken Arrow, OK
Basic Correctional Officer Academy - undefined
Correctional Officer Academy
Wilburton, OK
Bachelor of Arts - Criminal Justice, Counseling
East Central University
Ada, OK
07-1994
High School Diploma - undefined
Pittsburg High School
Pittsburg, OK
Skills
Workforce optimization
Efficiency enhancement
Collaborative decision making
Proficient in Microsoft Office
Employee performance evaluation
Team leadership
Team Building
Quality Assurance
Complex Problem Solving
Recruitment and Hiring
Coaching and Mentoring
Multitasking and Organization
Motivational Leadership
Attention to Detail
Certification
CLEET - Certified School Resource Officer
CLEET - Armed Security Guard License
Timeline
School Resource Officer
Tristar Security Service
08.2024 - Current
Security Officer
Tristar Security Service
08.2023 - 08.2024
Administrator
Probation and Parole Services Region I
07.2018 - 06.2023
District Supervisor
Southeast District Probation and Parole
09.2016 - 07.2018
Administrator of Probation and Parole
Oklahoma Corrections
09.2015 - 09.2016
District Supervisor
Southeast District Community Corrections
04.2013 - 09.2015
Assistant District Supervisor
Southeast District Community Corrections
01.2008 - 04.2013
Team Supervisor
Southeast District Community Corrections
07.2000 - 01.2008
Probation Officer
Southeast District Community Corrections
08.1995 - 07.2000
Correctional Officer
Jackie Brannon Community Center
11.1994 - 08.1995
Management Development For Women And Minorities - undefined
National Institute of Corrections
Council on Law Enforcement Education and Training Certified Law Enforcement Officer - undefined
CLEET
Basic Correctional Officer Academy - undefined
Correctional Officer Academy
High School Diploma - undefined
Pittsburg High School
Correctional Leadership Development Series I, II, III, IV -
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