Anthony Rudolph
Rockford,IL
Summary
Dynamic Level Coordinator and Teacher at Kajonkiet School Group, adept at enhancing operational workflows and fostering collaboration. Proven ability in data entry and multitasking, leading to increased parent satisfaction and improved team productivity. Skilled in decision-making and customer service, with a focus on mentoring and developing strong relationships within the educational community.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
37
37
years of professional experience
Work History
Level Coordinator/Senior Kindergarten Teacher
Kajonkiet School Group
Phuket, Thailand
09.2006 - 03.2025
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Increased parent satisfaction by facilitating clear and consistent communication between management, teachers and parents.
- Developed and maintained internal weekly and daily plans and procedures to meet set standards.
- Trained new team members to meet management expectations and perform duties outlined in daily and weekly plans.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
Grade School Teacher
Srivikorn School
Bangkok, Thailand
04.2003 - 09.2006
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
Claims Manager
Mid-States Express
Aurora, IL
05.1997 - 03.2003
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Improved claims processing efficiency by implementing streamlined workflow procedures.
- Determined proper course of action for claims processing.
- Analyzed information gathered by investigation and reported findings and recommendations.
Customer Service Representative/OS&D Clerk
Viking Freight System
Elk Grove Village, IL
05.1996 - 05.1997
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Reviewed files, records and other documents to obtain information to respond to requests.
Production and Inventory Coordinator
Michael Allen Lewis Corporation
Union, IL
05.1988 - 05.1996
- Streamlined production processes by implementing efficient scheduling and inventory management techniques.
- Supported continuous improvement initiatives by participating in Lean Manufacturing projects and process improvements.
- Coordinated cross-training initiatives among staff members, fostering a culture of teamwork and collaboration within the organization.
- Maximized inventory accuracy by conducting regular audits and implementing corrective actions as needed.
- Evaluated demand forecasts to determine optimal levels of safety stock and reorder points, minimizing stockouts while controlling carrying costs.
Education
Bachelor of Arts - Teaching English To Speakers of Other Languages
Thongsook College
Bangkok, Thailand11-2017
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Time management
- Student engagement
- Motivating students
- Behavior management
- Positive role model and mentor
- Classroom instruction
Timeline
Level Coordinator/Senior Kindergarten Teacher
Kajonkiet School Group
09.2006 - 03.2025
Grade School Teacher
Srivikorn School
04.2003 - 09.2006
Claims Manager
Mid-States Express
05.1997 - 03.2003
Customer Service Representative/OS&D Clerk
Viking Freight System
05.1996 - 05.1997
Production and Inventory Coordinator
Michael Allen Lewis Corporation
05.1988 - 05.1996
Bachelor of Arts - Teaching English To Speakers of Other Languages
Thongsook College