Anthony Rusnov

Install, repair and provide technical maintenance for product and component hardware and software, mainly on customer premises.

Ensure systems operate as designed and are maintained and/or upgraded per requirements.

Work collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.

Schedule services, complete all required administration and work with customer to ensure satisfaction with service delivery and understanding of product functionality.

• Serve as Field Engineer for large, complex clients and across the range of company products and services.

• Perform server and storage break fix.

• Perform VIP deskside support activities.

• Use advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.

• Leverage advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.

• Currently lead a team of 4.

• Maintain a high degree of professionalism in action, demeanor and dress.