Anthony Russo
Staten Island,NY
Summary
Accomplished Information Technology (IT) specialist with over 14 years of dedicated service. Exhibiting a robust skill set, comprehensive knowledge, and extensive expertise in delivering reliable IT support, troubleshooting, system optimization along with executive-level assistance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Desktop Technician (Short Term Contract Role)
Tiffany & Co
New York, NY
08.2023 - 11.2023
- Professionally provided user assistance via telephone, adeptly diagnosing problems
- Executed on-site visits to diverse worksites, effectively troubleshooting, repairing end-user computer systems
- Configured, updated, repaired Dell workstations leveraging deep domain expertise, experience, with strong technical and troubleshooting skills to quickly repair more than 30 devices weekly.
IT Specialist (Short Term Contract Role)
New Ventures Charter Schools, ICS
Staten Island, NY
04.2023 - 08.2023
- Oversaw the administration of servers, desktop computers, printers, ensuring their optimal functionality
- Expertly set up equipment for employee use, meticulously handling the installation of cables, operating systems.
- Requisite software system performance through the completion of fundamental repairs.
Desktop Support Technician (Short Term Contract Ro
Apple Bank for Savings
New York, NY
11.2022 - 04.2023
- Managed the administration of servers, desktop computers, printers with a focus on ensuring seamless operations
- Demonstrated proficiency in resolving the majority of calls at first contact, while efficiently escalating remaining calls to designated personnel for prompt resolution
- Applied expertise in diagnosing, resolving technical issues to maintain optimal system functionality.
Lead Analyst
Penguin Random House
New York, NY
08.2021 - 11.2022
- Expertly resolved technical issues, contributing to the seamless operation of systems
- Delivered executive support to the entire executive team during both standard along with off hours, ensuring their uninterrupted workflow.
- Collaborated with the IT team to address escalated issues, leveraging troubleshooting skills to resolve problems efficiently when escalated.
Sr. Desktop Technician
CBS Corporation
New York, NY
09.2010 - 08.2021
- Installed, configured, maintained computer systems, encompassing operating systems, applications, peripherals
- During the COVID-19 pandemic, remotely imaged 240 laptops, achieving a 50% reduction in downtime
- Offered dedicated executive support to ensure seamless operations.
- Oversaw the management of audio/video systems for large-scale events, including town hall meetings.
Education
Information Technology Certification in Computer Information Systems -
Technical Career Institutes
New York, NYSkills
- Troubleshooting & Diagnostics (10 years)
- Help desk (10 years)
- Incident management (10 years)
- Remote Support (10 years)
- Customer service (10 years)
- Active Directory (10 years)
- Technical support (10 years)
- Microsoft Windows (10 years)
- Network Support (10 years)
- IT support (10 years)
- Remote access software (10 years)
- ServiceNow (10 years)
- Desktop support (10 years)
Certification
CompTIA A+ Certified
Candidate ID - COMP001020043397
Timeline
Sr. Desktop Technician (Short Term Contract Role)
Tiffany & Co
08.2023 - 11.2023
IT Specialist (Short Term Contract Role)
New Ventures Charter Schools, ICS
04.2023 - 08.2023
Desktop Support Technician (Short Term Contract Ro
Apple Bank for Savings
11.2022 - 04.2023
Lead Analyst
Penguin Random House
08.2021 - 11.2022
Sr. Desktop Technician
CBS Corporation
09.2010 - 08.2021
Information Technology Certification in Computer Information Systems -
Technical Career Institutes