Anthony Ruz
Harriman,NY
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Noble Coffee Roast. Excelled in conflict resolution and staff training, boosting team collaboration and problem-solving skills. Achieved notable improvements in service quality, demonstrating exceptional attention to detail and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Morning Team Leader Barista
Noble Coffee Roast
1 Legoland Blvd, Goshen, NY 10924
07.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Front Desk Receptionist
Better Life Style Club
785 NY-17M, Monroe, NY 10950
10.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
No Degree -
Lincoln Tech
70 McKee Dr, Mahwah, NJ 0743009.2023
High School Diploma -
Monroe Woodbury High School
155 Dunderberg Rd, Central Valley, NY 1091706.2022
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Staff Training
- Performance Improvement
- Complex Problem-Solving
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Morning Team Leader Barista
Noble Coffee Roast
07.2023 - Current
Front Desk Receptionist
Better Life Style Club
10.2022 - Current
No Degree -
Lincoln Tech
High School Diploma -
Monroe Woodbury High School