Customer Service Specialist
Dick's Sporting Goods, Inc
Myrtle Beach, SC
04.2021 - 01.2024
- Answered incoming customer inquiries regarding product and service information.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Offered promotion within 6 months of employment.