Anthony Saintange
Bay Point,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
28
28
years of professional experience
Work History
Store Manager
Ross Dress For Less
09.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Shop Manager
Smile Direct Club
01.2020 - Current
- Lead a team of hourly Team Members
- Plan for and lead all aspects of sales and operations, interviewing top talent, scheduling, training, setting expectations, coaching and assessing performance, monitoring for compliance, preparing reports, evaluating data, and achieving desired goals
- Deliver '5-Star' customer experience consistently as an individual contributor and through your team
- Use cutting edge technology to create a 3D scan of customer’s teeth for our Licensed Dental Professionals to review
- Ensure all company initiatives are communicated with your team and executed to Smile Direct Club expectations
- Coach team to exceed customer experience and company sales goals
- Represent the company brand, mission, and culture
- Preserve visual and merchandising brand standards
- Conduct inventory to ensure adequate products on-hand to exceed customer expectations
- Be the face of Smile Direct Club, explain our product, and guide customers through timelines and expectations
- Engage and form a genuine connection with our customers to keep them excited about their journey to a more confident smile
- Help our customers select the best payment plan for their budget
- Provide our customers with complimentary whitening and guide them through the 'dos and don’ts.' Work with your team to create a positive, high-energy atmosphere.
Pro Desk Supervisor
Home Depot
11.2018 - 01.2020
- Owns execution of the pro strategy Find, Know and grow the pros
- Ensure pro metrics Assigned customer growth, Department sales and pro Xtra and Commercial Credit are above Ly
- Prospect the aisles for pros and perform store interviews.
Head Coach (Store Manager)
ASICS America Great Mall Milpitas
10.2017 - 11.2018
- Owns Monthly Sales and Payroll budget goals, store selling culture, training and development for leaders and associates, ensures the customer service piece is always a priority.
Store Director
J.Crew Mercantile Westgate Center
10.2015 - 10.2017
- Owns overall execution of store selling culture, customer service, company Loss prevention programs, payroll and store’s PNL report.
Store Manager
Aeropostale Stoneridge Mall/Oakridge Mall
04.2013 - 10.2015
- Owns execution of Aero’s core Values: Team, Respect, Integrity and Compassion
- Own sales goals during EL segments
- Own store execution of successful LP Audit
- Own Store execution of company Launch.
Assistant Store manager
GAP Outlet Gilroy
09.2012 - 04.2013
- Own execution of VPG (Visual Presentation Guide) in Women
- Store operations, Schedules, Store compliance Audit and LP Audit (Store received 90% or higher 6 months in a row)
- The store was top Conv% YTD 01/13-03/13
- Executed store inventory that resulted in a 4% decrease from LY
- Own execution of Signage and Markdowns in Women.
Assistant Store Manager
Ross Stores Mountain View, CA
07.2011 - 09.2012
- Owns execution of Markdowns
- During Four Months as Store Manager, store received 100% on LP audit
- Also during time as store manager, store received passing scores of 95% or better on secret shop
- Also contributed a +8% to LY sales while staying under payroll
- Own SPS program (Store Protection Specialist/Loss Prevention
- Manage front end execution (front end supervisor/cashier)
- Create schedule based on trends/business needs
- Open and close store.
Consumables Team Leader
Target San Jose, CA
10.2009 - 06.2010
- Ensure every morning by store open that all end caps and shelves are full as possible and brand for our guest
- Communicate effectively daily with LOD with opportunities and projects
- Write monthly reviews for my team
- Ended 2009 with a positive 4.5 in sales over last year
- Refined the market receiving process to save on time and payroll, by getting shipment done within 1 hour as oppose to 2.5 hours
- Successfully purged 20,000 in product from backroom while store remodel took place.
Operation Manager
Old Navy Fremont, CA
12.2007 - 04.2009
- Owns execution of markdowns, signing, marketing and facilities
- Ensure areas of ownership are in compliance with productivity goals and company standards
- Maintain clearance merchandise to ensure gross margin is maximized
- Open and close store in accordance with company standards
- Monitor payroll when opening store and adjust accordingly
- Ensure store meets all compliance audit requirement
- Handle Maintenace issues
- SF South Bay top comp sales +1.4%
- SF South Bay top conversion sales +45.1%
- SF South Bay leader of the month for-April
- Talent retention resulted in 61% for 2008
- 2008 on Target Business Financial.
Department Supervisor(Floor and Wall)
Home Depot, San Jose, CA
06.2005 - 07.2008
- Ensure company safety policies were being meet in floor and wall
- Ensure all open quotes were being followed up daily
- Ensure that all floor and wall had no out of stocks and if there were then items needed to be transferred into the store
- Perform manager on duty task(walk the store, ensure there is no safety hazards, take all manager on duty calls ensure hazmat area is maintained
- Ensure high margin items are well represented through out the store
- Reduced shrink by 300,000 from previous inventory
- Implemented the three minute too long rule (if a customer was not greeted within three minutes it was too long)
- Closed out the most open quotes in the month of July/august compared to the other eight stores in my district.
Aide/Site Director
Oakland Parks and Recreation Oakland, CA
06.1995 - 07.1997
- Umpire baseball and flag football games
- Teach rules and sportsmanship to youth
- Manage 4 employees in creating teams of different age groups teaching them rules to compete in youth baseball and flag football games.
Education
Child Development -
San Jose State University
08.2002
Skills
- Sales and Customer service
- Loss Prevention
- Talent Recruitment
- Time management
- Active Listening
- Communication
Languages
English
References Available
True
Timeline
Store Manager
Ross Dress For Less
09.2023 - Current
Shop Manager
Smile Direct Club
01.2020 - Current
Pro Desk Supervisor
Home Depot
11.2018 - 01.2020
Head Coach (Store Manager)
ASICS America Great Mall Milpitas
10.2017 - 11.2018
Store Director
J.Crew Mercantile Westgate Center
10.2015 - 10.2017
Store Manager
Aeropostale Stoneridge Mall/Oakridge Mall
04.2013 - 10.2015
Assistant Store manager
GAP Outlet Gilroy
09.2012 - 04.2013
Assistant Store Manager
Ross Stores Mountain View, CA
07.2011 - 09.2012
Consumables Team Leader
Target San Jose, CA
10.2009 - 06.2010
Operation Manager
Old Navy Fremont, CA
12.2007 - 04.2009
Department Supervisor(Floor and Wall)
Home Depot, San Jose, CA
06.2005 - 07.2008
Aide/Site Director
Oakland Parks and Recreation Oakland, CA
06.1995 - 07.1997
Child Development -
San Jose State University