Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Samuels

Orlando

Summary

Dynamic Registered Pharmacy Technician with proven expertise at Walgreens in pharmaceutical calculations and patient confidentiality. Adept at enhancing pharmacy operations and ensuring FDA and HIPAA compliance. Recognized for exceptional customer service and accuracy in prescription processing, contributing to increased patient satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Registered Pharmacy Technician

Walgreens
07.2023 - 08.2024
  • Counted, measured, and compounded medications following standard procedures.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Entered and processed patients' prescriptions into internal system.
  • Able to type over 50 wpm

Outbound Sales Call Center Agent ( at Home )

Televista
12.2022 - 06.2023
  • Developed and implemented strategies to increase customer retention and sales.
  • Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
  • Handled customer accounts and customer credit/debit card information.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Developed extensive knowledge of products and services to better assist customers.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Utilized sales techniques to build customer interest and close sales.

Inbound Call Center Representative

Adecco
11.2021 - 11.2022
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Handled customer accounts and customer credit/debit card information.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Responded to customer inquiries via telephone, email and live chat to provide updated information.
  • Provided timely feedback to management regarding customer inquiries and issues.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Built positive relationships with customers by providing exceptional customer service.
  • Facilitated communication between customers and other departments to facilitate resolution.
  • Investigated and resolved customer inquiries and complaints quickly.

Cast Member

Walt Disney World
10.2018 - 07.2021
  • Set up promotional displays and equipment for special events and activities.
  • Oversaw refreshments counter, selling food items and merchandise to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Supervised gameplay and monitored guests' actions to prevent theft.

Stocker

Universal Orlando
09.2017 - 08.2018
  • Maintained effective team member communication.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Unloaded, sorted and stocked merchandise according to cart layout and product placement.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Kept work areas neat, clean and free from debris.

Education

Associate of Arts -

Valencia College
Orlando, FL
01-2020

High School Diploma -

Liberty High School
Kissimmee, FL
06-2016

Skills

  • Pharmaceutical calculations
  • FDA and HIPAA compliance
  • Insurance verification
  • Supporting pharmacy operations
  • Pharmacy and customer records management
  • Patient confidentiality

Timeline

Registered Pharmacy Technician

Walgreens
07.2023 - 08.2024

Outbound Sales Call Center Agent ( at Home )

Televista
12.2022 - 06.2023

Inbound Call Center Representative

Adecco
11.2021 - 11.2022

Cast Member

Walt Disney World
10.2018 - 07.2021

Stocker

Universal Orlando
09.2017 - 08.2018

Associate of Arts -

Valencia College

High School Diploma -

Liberty High School

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Anthony Samuels