Anthony Sanchez

A Walgreens shift lead is a member of the store management team who oversees the day-to-day operations during their shift. They are responsible for opening and closing the store, providing customer service, and ensuring the store runs smoothly.

Responsibilities:

-Opening and closing: Open and close the store, including starting systems, handling cash, and preparing the store for the day

-Customer service: Provide excellent customer service and handle returns, refunds, and cash drops

-Team leadership: Oversee the team, motivate them, and provide feedback and coaching when needed. Authorizing voids, cash reloads, price modifies, returns, etc

Inventory: Ensure the store has the right products in stock and rotate stock as needed. Also responsible for taking in deliveries/truck, authorizing them, and making sure everything goes smoothly

Store maintenance: Ensure the store is clean and orderly, and request repairs as needed.

Compliance: Ensure compliance with local and state laws, including regulations for alcohol and tobacco products

Communication: Act as a liaison between store management and staff, and report issues to store management when need be. Also responsible for disciplinary actions, or stepping in for uncooperative customers when need be

-Processed customer transactions efficiently as a cashier, including ringing up purchases, bagging groceries, and maintaining a clean register area.

-Managed front desk operations, handling phone calls, transferring inquiries to the appropriate departments, and assisting customers with returns and general inquiries.

-Oversaw the store’s lottery system, distributing scratch-offs and tickets while ensuring compliance with store policies.

-Supervised/managed cashiers, providing guidance, authorizing voids, and resolving any register-related issues.

-Coordinated online order fulfillment by ensuring accurate processing and efficient customer pickup.

-Managed back-office cash operations, including counting and reconciling registers, distributing change, processing cash and lottery deposits, and balancing the safe at the beginning and end of each shift.

-Generated financial reports for any discrepancies in register balances to support internal investigations.