ANTHONY SANCHEZ
Miami
Summary
Certified Emergency Medical Technician (EMT) with a strong commitment to serving the community and pursuing a career in fire and emergency services. Trained in patient care, CPR, and emergency response protocols with a solid understanding of scene safety and medical ethics. Highly motivated, physically fit, and team-oriented, with a strong work ethic and a willingness to learn.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Prior Authorization Agent
Miami Cancer Institute (Baptist Hospital)
Miami
05.2022 - Current
- Manage clinic schedules
- Answer multi phone lines and direct them to correct person
- Processed and obtained Pre Authorization for Medical procedures
- Assisted with insurance verification and billing process, including coding and summiting claims
- Reviewed insurance policies and benefits to determine coverage and eligibility
- Provided customer service support by responding promptly to provider inquiries regarding authorization status or policy information.
- Communicated effectively both verbally and in writing with various levels of staff across the organization.
- Maintained a professional attitude when interacting with external customers such as physicians' offices or insurance companies.
- Participated in training sessions as needed to stay current on changes in healthcare industry regulations.
- Collaborated with providers to obtain missing information required for authorization submissions.
- Answered customer inquiries via phone or email in a professional manner.
- Provided assistance in training new employees on processes and procedures.
- Performed outbound calls to verify patient's insurance coverage status.
- Followed up on pending cases with appropriate parties as needed.
Assistant Manager
The Paint Spot
Miami
08.2020 - 04.2022
- Coordinated arrangements and managed expense documentation for reimbursements
- Responded to and directed incoming calls and other communication
- Utilized [Paintdecor] to create and edit correspondence documents and materials
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Helped customers with any paint information
- Ran errands to support daily needs of management
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Monitored cash intake and deposit records
- Increasing accuracy and reducing discrepancies
Remote Manager
SANCHEZ'S CARGO & DELIVERY INC.
Miami
07.2019 - 09.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Kept accounts in balance and ran daily reports to verify totals
- Performed various clerical duties by filing and faxing documents and creating customer databases
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Evaluated routes for efficiency and cost savings opportunities.
Sales Representative
AT&T
Miami
07.2017 - 07.2019
- Increased sales by offering advice on purchases and promoting additional products
- Retained excellent client satisfaction ratings through outstanding service delivery
- Achieved monthly sales quota by promoting product benefits and enrolling new clients
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Answered incoming calls from customers and provided customer service.
- Worked collaboratively within a team environment towards achieving common goals.
Ware House Associate
The Sports Ego
Miami
01.2017 - 07.2017
- Packaged merchandise for online orders and prepared items for shipping.
- Organized and stocked inventory to ensure efficient retrieval.
Cashier
TJ Max
Miami
07.2016 - 01.2017
- Offer the Rewards card to customers and stay on track with the daily quota.
- Processed customer purchases accurately and efficiently in a fast-paced retail environment.
- Handled cash, credit, and returns with accuracy while following loss prevention procedures.
- Balanced register drawers at the end of shifts, and resolved discrepancies quickly.
Cashier
Taco Bell
Miami
07.2015 - 07.2016
- Provided efficient, friendly customer service in a high-volume environment.
- Processed orders accurately at front counter and drive-thru using POS systems.
- Managed cash, credit, and mobile payments while adhering to cash handling protocols.
- Ensured cleanliness and organization of front counter and dining area.
- Collaborated with team members to achieve time-sensitive goals during peak hours.
- Addressed customer complaints professionally to ensure guest satisfaction.
- Assisted with restocking and inventory checks to maintain operational efficiency.
Education
High School Diploma -
Felix Varela Senior High
Miami, FL05.2019
Skills
- EMR systems
- Effective communication
- Bilingual proficiency
- Microsoft Word and Excel
- Teamwork and collaboration
- Documentation expertise
- Medical terminology
- Multitasking and prioritization
- Phone etiquette
- Customer service and sales
- Insurance verification
- Emergency Medical Care (BLS)
- Emergency Vehicle Operation (EVOC)
- Team Collaboration Under Pressure
- Critical Thinking and Problem Solving
- Time Management
Certification
- [CPR][American heart association] CPR
- EVOC Certification
- EMT Certification
Languages
Spanish, English
Accomplishments
Retained excellent client satisfaction ratings through outstanding service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Prior Authorization Agent
Miami Cancer Institute (Baptist Hospital)
05.2022 - Current
Assistant Manager
The Paint Spot
08.2020 - 04.2022
Remote Manager
SANCHEZ'S CARGO & DELIVERY INC.
07.2019 - 09.2020
Sales Representative
AT&T
07.2017 - 07.2019
Ware House Associate
The Sports Ego
01.2017 - 07.2017
Cashier
TJ Max
07.2016 - 01.2017
Cashier
Taco Bell
07.2015 - 07.2016
High School Diploma -
Felix Varela Senior High
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