Anthony Santiago
Oklahoma City
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed as a Server at Outback Steakhouse. Proven ability to engage guests and foster loyalty, while effectively collaborating with teams. Adept at critical thinking and quick decision-making, ensuring satisfaction and operational success in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Soldier
Army National Gaurd
01.2017 - Current
- Executed tactical operations ensuring mission success and team safety.
- Coordinated logistics for equipment deployment and supply management.
- Trained new personnel on operational protocols and best practices.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Insurance Agent
Symmetry Financial Group
01.2025 - 06.2025
- Assisted clients in understanding insurance products and options.
- Supported the processing of policy applications and renewals efficiently.
- Learned to conduct market research to identify potential client needs.
- Collaborated with team members to enhance customer satisfaction initiatives.
- Engaged in continuous learning about industry trends and best practices.
- Attended training sessions on compliance and regulatory requirements.
Server/Bartender
Outback Steakhouse
02.2021 - 06.2023
- Provided exceptional customer service by efficiently taking and delivering orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on restaurant policies and procedures.
- Adapted quickly to high-pressure situations during peak dining hours.
- Resolved guest complaints promptly, ensuring satisfaction and repeat visits.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
OGP
WALMART, Walmart
06.2020 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Server/Bartender
Teds Cafe Escondido
10.2018 - 06.2020
- Engaged with customers to promote daily specials and upsell menu items.
- Managed cash register operations, including processing payments accurately.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
No Degree - Business
Cameron University
Lawton, OKHigh School Diploma -
Eisenhower High School
Lawton, OK01-2017
Skills
- Critical thinking
- Positive attitude
- Team supervision
- Weapon maintenance
- Teamwork and loyalty
- Quick decision making
- Strategic thinking
- Risk assessments
- Exceptional customer service
- Guest engagement
- Strong work ethic
- Memory retention
Timeline
Insurance Agent
Symmetry Financial Group
01.2025 - 06.2025
Server/Bartender
Outback Steakhouse
02.2021 - 06.2023
OGP
WALMART, Walmart
06.2020 - 01.2021
Server/Bartender
Teds Cafe Escondido
10.2018 - 06.2020
Soldier
Army National Gaurd
01.2017 - Current
No Degree - Business
Cameron University
High School Diploma -
Eisenhower High School
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